Pharmacy Technician

2 weeks ago


Detroit, United States LanceSoft Full time
Onsite Role - vaccine is required.

Job Responsibilites:
  • Monitor toll free call center, handle in-coming member, provider and pharmacy calls
  • Independently address and resolve adherence barriers at the member, provider or pharmacy; including documenting activity and outcome
  • Subject matter expert in all benefit designs and formularies to resolve issues real-time
  • Create branch-tree logic for resolving claims issues and member complaints
  • Document processes, create FAQ sheets and training materials for new hires
  • Effectively communicate to upper management calls that require escalation
  • Review peer processes through quality check
  • Develop reports to monitor objectives and program initiatives
  • Assist leadership by investigating challenges and issues to determine root cause and recommend innovative solutions to bring resolution
  • Assist in the research, analysis, identification, and evaluation of data from assigned problems to evaluate existing and potential trends and issues.
  • Other duties as required.
  • This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
Employment Qualifications:
  • Associates degree required. Bachelors preferred
  • Active unrestricted Pharmacy Technician License or Pharmacy Technician Certification (PTCB) required.
  • At least two (2) years experience in retail or hospital pharmacy preferred
  • Knowledge of prescription drug names and therapeutic classes
  • Experience with Medicare Part D prescription benefits is preferred

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