Desktop Support || Philadelphia, PA

1 week ago


Philadelphia, United States Inficare Full time
Job Title: Desktop Support with MAC OS Exp

Job Type: Long Term Contract

Job Responsibilities and Functions
  • Diagnose, resolve, and follow-up on issues relating to various user computing issues
  • Provide technical support by phone, remote access, deskside, or site visits as required
  • New hire device setup/Imaging• Experience utilizing ticketing systems
  • Ensure tickets are accurately documented and resolved in accordance
  • Device inventory management• Position may require working extended hours or occasional night/weekend as required
  • Excellent communication skills both verbal and written
  • Ability to multi-task in a fast-paced environment
  • Office XXX Productivity Tools• VPN troubleshooting/connectivity
  • Mobile Device Support
  • Follow client Compliance standards
Preferred Qualifications
  • X+ year(s) relevant technical field experience
  • Windows XX support experience
  • Prior Help Desk experience
  • Prior ticketing system experience, such as ServiceNow
  • Ability to write clear, concise documentation
  • Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
  • Strong written and verbal communication skills• Focus on customer service
  • Desire to work in a team environment
  • Strong work ethic
  • Ability to balance workload while maintaining high standards
  • EUC LX with Scripting experience must


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