Desktop Support || Philadelphia, PA
1 week ago
Job Type: Long Term Contract
Job Responsibilities and Functions
- Diagnose, resolve, and follow-up on issues relating to various user computing issues
- Provide technical support by phone, remote access, deskside, or site visits as required
- New hire device setup/Imaging• Experience utilizing ticketing systems
- Ensure tickets are accurately documented and resolved in accordance
- Device inventory management• Position may require working extended hours or occasional night/weekend as required
- Excellent communication skills both verbal and written
- Ability to multi-task in a fast-paced environment
- Office XXX Productivity Tools• VPN troubleshooting/connectivity
- Mobile Device Support
- Follow client Compliance standards
- X+ year(s) relevant technical field experience
- Windows XX support experience
- Prior Help Desk experience
- Prior ticketing system experience, such as ServiceNow
- Ability to write clear, concise documentation
- Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
- Strong written and verbal communication skills• Focus on customer service
- Desire to work in a team environment
- Strong work ethic
- Ability to balance workload while maintaining high standards
- EUC LX with Scripting experience must
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