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Operations Support Specialist

4 weeks ago

Aspen, United States Roaring Fork Transportation Authority Full time
Company Name: Roaring Fork Transportation Authority (RFTA)

Title of Position: Operations Support Specialist (Rubey Park)

Position Type: Full-Time, Non-Exempt

Location: Aspen, Colorado

Pay Range: Hiring/Starting pay range is $20.29 - $26.38/hourly, based on experience.

Benefits: Benefits include (but are not limited to): Paid time off, medical, dental, vision, and hearing insurance with FSA/HSA, short-term disability, long-term disability, life insurance, accidental death & dismemberment (AD&D), 401(a) and 457(b) retirement plans, EAP, ski pass, etc. For more detail -

Position Summary

Provides RFTA transit schedule information and assistance to the public. Sells passes and maintains related records. Logs and tracks lost and found items.

Essential Job Duties
  • Sells RFTA Stored Value Cards, 30-Day Passes. Provides RFTA customers with replacements of Stored Value cards when needed.
  • Provides information in person and over the telephone to the public regarding service areas, schedules, routes, and special event transportation.
  • Serves as initial, primary face-to-face contact person at RFTA's downtown Aspen bus station, or other customer service desk, by responding to customers' inquiries regarding general bus information.
  • Receives and resolves complaints according to established procedures or refers to appropriate personnel.
  • Monitors radio traffic, responds to and relays driver requests for information; provides hourly time checks and location information as needed.
  • Receives, logs, and tracks Lost and Found items from RFTA customers and drivers.
  • Responsible for financial transactions including making change for customers, processing purchases by cash or credit card and reconciling cash box at the end of each shift.
  • Stays current on all transit programs, schedules, routes and fare structures.
  • Logs customer complaints/concerns/compliments via the Customer Service Feedback form in Clever CAD.
  • Notifies drivers of Mountain Valley or Ride Glenwood alternate route requests if needed.
  • Other duties as assigned.
Knowledge, Skills, and Abilities
  • Expert knowledge of RFTA routes and services.
  • Expert ability to efficiently and accurately operate iPad Shopkeep cash register.
  • Expert customer service skills.
  • Excellent verbal communication skills and solid written communication skills. Bilingual in Spanish preferred, but not required.
  • Solid knowledge of the geography of the City of Aspen, the Roaring Fork Valley, and I-70 Corridor extending to Parachute.
  • Solid conflict resolution skills and ability to properly assist confused and/or angry customers.
  • Solid judgment and clear reasoning ability to independently solve problems.
  • Basic bookkeeping and retail knowledge and skills.
Education

High school diploma or equivalent or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability to perform the job is required.

Experience

One (1) year of customer service experience in a high-volume environment preferred, or an equivalent, or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability to perform the job is required.

Working Conditions

Moderate physical activity required by handling objects up to fifty pounds occasionally and/or up to twenty pounds frequently. Works late night shift with public contact. This position works a flex-schedule alternating between three and four days per week for a total of seven 10-hour days per bi-weekly pay period.

There are typically four clerks working the following schedules, to be chosen based on seniority:
  • Sunday-Wednesday/Sunday-Tuesday day: 6:30am to 4:30pm
  • Sunday-Wednesday/Sunday-Tuesday evening: 4:15pm to 2:15am
  • Wednesday-Saturday/Thursday-Saturday day: 6:30am to 4:30pm (current open position)
  • Wednesday-Saturday/Thursday-Saturday evening: 4:15pm to 2:15am

Application Deadline/Closing Date

No deadline. Posting will remain until this open position is filled.

How to Apply

Please apply via the RFTA website. This position, and all current open positions, are located here -

RFTA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, age, protected veteran status, or any other characteristic protected by law.

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