Tele-Organizer

3 months ago

New York, United States SEIU-CC LLC Full time
Make Calls to recruit union members and elect union champions

The SEIU Communications Center is hiring Tele-Organizers to make phone calls on behalf of labor unions and our allies. Right now, our primary focus is on helping our clients to grow their unions' membership, and on encouraging union members to support their unions' political action programs. We also expect to play a role in support of the effort to turn out union members and voters for the Harris-Walz ticket and down-ballot candidates across the country who speak to the concerns working families in their communities share.

The primary responsibility of the Tele-Organizer is to efficiently handle telephone calls with a level of professionalism and aptitude that exceeds client expectations.

This is a remote part-time, per diem position. On the job, SEIU-CC Tele-organizers can expect to place outbound phone calls or receive incoming phone calls. The work will mainly consist of speaking on the telephone with union members or the public. The work is performed using a provided script-in conjunction with background briefing material and accumulated knowledge and skill-to provide information, gather information, make an appeal for action, or process requests.

Qualifications

  • Some college
  • Excellent English reading and speaking skills
  • PC or Mac, high-speed internet connection, ear + mic solution
  • Comfort with typing and modern computer use, web site and smartphone app navigation
  • Ability to assertively use the telephone as an organizing tool
  • Active interest in civics and social movements, political action and grassroots organizing is essential, and previous work experience in these areas is desired
  • Prior telephone, door canvass, or outbound sales experience is plus
  • Prior experience working in the health care or education sector is a plus
  • Fluency in Spanish, Chinese, Korean, or Russian is a plus
Job Requirements
  • Take no action that would harm the relationship between SEIU-CC clients and their constituents, or between SEIU-CC and its clients; be truthful, respectful, and perform work with integrity
  • Complete required trainings on process of performing call handling tasks
  • Complete required campaign content briefings and/or trainings for specific call handling projects
  • Read and understand provided literature related to specific call handling campaigns
  • Ask questions of supervisory staff if campaign objectives or instructions are unclear
  • Differentiate between ordinary and extraordinary situations, manage each as such
  • Share call handling challenges and successes with supervisory staff
  • Stay on task, completing work in an efficient manner
  • At all times, respect and maintain the confidentiality of telephone contacts, acting in accordance with SEIU-CC data security policy and applicable law

The starting wage is $21.40 per hour

SEIU-CC is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability.

This is a part-time, per diem position and employees accept the shifts they are available to work.
Typical shift offerings are on Monday through Thursday, plus Sunday, with Friday and Saturday off.
Typical shift hours offered are:
3pm to 11pmET or 5pm to 11pmET
2pm to 10pmCT or 4pm to 10pmCT
1pm to 9pmMT or 3pm to 9pmMT
Noon - 8pmPT or 2pm to 8pmPT

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