Service and Installation Engineer

1 week ago

Rochester, United States FANUC America Corporation Full time

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today The Service & Installation Engineer will support installation of robots and robotic systems by providing technical assistance for the Automation Systems Group (ASG). This includes (but is not limited to) the setup, troubleshooting and repairing of robots and peripheral devices. In addition, you will develop teach pendant programs under the direction of an ASG software engineer. You will manage installation, startup and debugging of the system/unit which will require travel to our various customer locations. Primary responsibilities will include:

  • Support the installation through buyoff, customer acceptance and production support

  • Provide timely reports that include progress, issues, status updates, and on-site planning

  • Provide prompt, professional and courteous solutions to customer problems

  • Troubleshoot hardware, electrical and software issues

  • Track and report on issues and their resolution

  • Provide support to the various departments in ASG including project management, process engineering and controls and software engineering

  • Develop and conduct informal on-site system training

  • Assist in the overall process improvement of ASG

  • Robot installation issue analysis and resolution Ideal candidate will have the following experience and education:

  • High School Diploma or GED Required

  • Bachelor’s or Associate’s Degree in Engineering, Robotics, Electrical Engineering or related degree or equivalent experience in automation

  • Mechanical, electrical, pneumatic and programming debug experience

  • Experience with teardown and repair of cell automation equipment preferred

  • Must be able to lift 50 lbs

  • Ability to perform intricate repairs on mechanical and electrical items We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

  • Medical, Dental & Vision Insurance

  • 401(k) Retirement Program

  • Life Insurance

  • Short-Term & Long-Term Disability Plans

  • Tuition Reimbursement

  • Wellness Program

  • Flexible Spending Accounts

  • Employee Assistance Program

  • Flexible Benefit Dollars

  • Generous Holiday & Vacation Program Sponsorship is not provided for this position Equal Opportunity Employer, including disabled and veterans. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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