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Gas Chromatography/Mass Spectrometry
3 months ago
The Gas Chromatography/Mass Spectrometry (GC/MS) Technical Specialist is responsible for communication between sales, service, leadership, customers, and other team members, building and maintaining strong customer/channel/employee relationships. The GC/MS Technical Specialist is expected to maintain an exceptional working relationship with engineering, production, and service organizations and build out best practices to support customer needs.
Primary Duties & Responsibilities:
- Working with sales team, manage pre and post-sale support of customer expectations.
- Partnering with the sales and service teams - implementing the Go-to-Market business development strategy for GC/MS products.
- Direct interface with customers on chemical detection and analysis using GC/MS. Provide assistance with method and application development and data analysis and interpretation, including reach-back support to review customer-generated data.
- Manage team of method and application development scientists that provide support to internal and external customers.
- Provide feedback to marketing and R&D regarding application, hardware, and software features needed to stay ahead of changing market.
- Demonstrates ability to build and maintain positive and productive working relationships across a broad range of people and groups...
- Makes sound, well informed, and objective decisions; perceives the impact and implications of these decisions; commits to action, even in uncertain situations, that support accomplishment of organizational goals.
- Balances customer demands with sound business management. Can effectively match resources to the job and execute to meet business needs.
Job Qualifications:
- Ph.D. degree in Analytical Chemistry required.
- At least 3 - 5 years of experience with GC/MS method and application development strongly preferred. Experience with GC/MS sample preparation methods for all phases of matter strongly preferred.
- Over 5 years of customer support experience in the area of chemical analysis and data interpretation.
- Strong experience in GC/MS qualitative and quantitative data analysis and interpretation
- Experience knowledge in MS/MS - tandem mass spectrometry.
- Understanding cutting edge technologies and applications in the area of chemical analysis.
- Demonstrated excellent written, presentation, and verbal communications skills including strong public speaking.
- Excellent interpersonal and relationship-building skills.
- Aptitude to understand and communicate scientific concepts, applications, and methods.
- Manage multiple tasks in a result-oriented, commercial environment.
Other Desired Qualifications:
- Work with sales, and business development along with potential/existing customers to identify and apply GC/MS for solutions to challenging chemical detection and analysis capabilities.
- Engage with customers to develop application protocols and method optimization for the utilization of GC/MS products into new market opportunities and enhancements in existing market applications.
- Author white papers, procedures, and technical bulletins on how to use GC/MS products for field and laboratory applications.
- Employ expertise to present and help train others on GC/MS usage and best practices.
- Supervise and direct the activities of Chemists on data collection and experimentation of GC/MS applications.
- Experience with chemical analysis of sample mixtures in vapor, liquid, and solid phases.
- Experience with supervising and managing a small staff of direct reports.
Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
