Implementation Engineer

5 days ago


Clifton, United States AGM Tech Solutions Full time
AGM Tech Solutions, on behalf of the Client, is hiring a Implementation Engineer.

Position Title:
Implementation Engineer

Position Summary:

Implementation Engineer: Genesys
POSITION SUMMARY:

The primary purpose of this position is to design, implement and support Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc. The candidate will be required to be "on call" after hours to support the operations team in the event of platform outages.

KEY RESPONSIBILITIES:

Qualified individuals must have the ability to perform the following duties:
  1. Responsible for the design, implementation and support of Genesys platforms. Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack, etc.
  2. Strong knowledge of SIP from the carrier level. Strong knowledge of Oracle (Acme Packet) and Avaya Clients and TDM Gateways such as AudioCodes M3Ks and G450s.
  3. Responsible for working closely with the partnering groups to gather business requirements and ensure that our technical offering satisfies those requirements.
  4. Partners with the Business and Service Delivery team to assist with new Program solutions.
  5. Responsible for Engineering design documentation along with Runbooks for Operations.
  6. Partners with development/integrations team for platform support when needed.
  7. Develop monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure.
  8. Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
  9. Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe
  10. Manages vendors on escalated issues and projects specific to your area of influence.
  11. Interacts directly with client related to issues, problems, or overall design.
  12. Mentors Engineers and IT Solutions Technicians on infrastructure related to area of influence for proper transition to Operations team for platform support.
  13. Willingness and ability to cross train others in the varying technologies related to area of influence.
  14. Design and lead the implementation of Infrastructure architecture based on enterprise business requirements and IT Strategies.


MINIMUM REQUIRED QUALIFICATIONS:

BS in Computer Science, Engineering or related field or 6 - 8 years progressive relevant experience required.
  • Expert knowledge of Genesys Platform
  • Expert in creating Genesys eServices (Email, Chat, SMS or Social Media) routing strategies from scratch
  • At least 2 years of experience on Composer.
  • 6 - 8 years demonstrated experience delivering on multiple, simultaneous projects.
  • 6 - 8 years' experience with vendor management and performance to ensure compliance with commitments and budget.
  • Expertise with enterprise voice network infrastructures (Clients & Gateways, SIP, circuit switching, VoIP architecture).
PREFERRED QUALIFICATIONS:
  • Demonstrated experience in vendor management
  • Knowledge of Avaya and Cisco CUCM is a plus


Additional Perks:

- Excellent Market Rate/Salary
- Positive Work-Life Balance
- Competitive Benefit Packages Including Medical Insurance, Dental Insurance.

Company Overview:
• AGM Tech Solutions is a Women-Minority owned Firm relationship-based IT Consulting firm dedicated to Serving our Clients Nationwide. Our dedicated team strives to exceed the expectations of our clients and employees by building long term relationships based on Integrity, Trust, Hard Work, Commitment and our service experience. We offer a consultative approach to each and every client by taking the time to listen to their needs and help them get where they want to go by becoming an extension of their organization. We provide Information Technology staffing: High caliber talent for temporary support and project Deliverables. Direct IT placement services: Contract-to-Hire Direct Hire professionals for longer-term needs.

  • Clifton, United States AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company Full time

    Job description:Responsible for the design, implementation and support of Sutherland Genesys platforms. Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack,...


  • Clifton, United States L3Harris Full time

    Job Title: Quality Engineering Manager Job Code: 18628 Job Location: Clifton, NJ Job Description: We are seeking an experienced Level 5 Quality Engineering Manager to lead our program quality engineering team. The ideal candidate will have a strong background in quality assurance, process improvement, cost account management and team leadership. This...


  • Clifton, United States L3Harris Full time

    Job Title: Associate, Systems Engineer (Clifton, NJ) Job Description: Perform operational analysis and develop concept of operations, design and implementation plans Develop test plans, procedures & cases Conduct tests and document results Use software tools, scripting and software/hardware troubleshooting Analyze systems requirements from end systems...


  • Clifton, United States Staffing Ninja Full time

    Job Title: Engineering & Maintenance ManagerLocation: Clifton, NJ (On-site)Duration: Full Time: PermanentShift: 8 Hours a day 40 hours a weekJOB DESCRIPTION:-We are looking for an Engineering And Maintenance Manager at Clifton, NJ Plant. The role involves managing equipment maintenance, implementing preventive maintenance strategies, overseeing maintenance...


  • Clifton, New Jersey, United States C Squared Systems LLC Full time

    Job OverviewC Squared Systems LLC is a leading provider of wireless engineering, consulting, and software development services. Our expertise spans RF analysis, design, and implementation of distributed antenna systems (DAS) and Wi-Fi networks, as well as remote monitoring and management of complex multi-vendor environments.


  • Clifton, United States Carrier Full time

    Country: United States of AmericaLocation: CAN79: Clifton, NJ 100 Delawanna Ave, Clifton, NJ, 07014 USACarrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by...


  • Clifton, New Jersey, United States C Squared Systems LLC Full time

    About the RoleC Squared Systems, LLC is a pioneering RF engineering and consulting company that specializes in delivering seamless wireless coverage solutions. As a mid-level Wireless Network Engineer, you will play a crucial role in assisting with the installation and construction of distributed antenna systems.This hands-on position requires you to be on...

  • Master Field Engineer

    6 months ago


    Clifton, United States Carrier Full time

    Country: United States of America Location: CAN79: Clifton, NJ 100 Delawanna Ave, Clifton, NJ, 07014 USA At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set...


  • Clifton Springs, New York, United States GW Lisk Company Inc Full time

    Job Title: Control Systems EngineerKey ResponsibilitiesDesign and implement control systems for new equipment and planned upgrades.Maintain effective communication between mechanical and electrical systems, including PLC, HMI, Vision Systems, and Robotics.Interface with Test Engineering for seamless communication between equipment and database(s).Analyze...


  • Clifton Springs, United States GW Lisk Company Inc Full time

    Job DescriptionJob DescriptionOverview: GW Lisk designs, manufactures, and provides post warranty support for complex, high reliability products that support space, aerospace, industrial and automotive applications. The manufacturing environment supports global customers across both high volume/low mix as well as low volume/high-mix products with an emphasis...


  • Clifton, United States L3Harris Technologies Full time

    Job Description:   Apply computer science, engineering, and mathematical analysis concepts and principles in the development of software for the target application Work closely with cross functional members of the engineering organization to develop and evaluate interfaces between hardware and software, and operational performance requirements and...


  • Clifton, United States Viessmann Climate Solutions Full time

    Country: United States of America Location: CAN79: Clifton, NJ 100 Delawanna Ave, Clifton, NJ, 07014 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by...

  • Engineering Intern

    7 days ago


    Clifton Hill, United States Associated Electric Cooperative Inc Full time

    Discover a POWERful career at Associated Electric! Our organization offers challenging and rewarding work with career development and internal mobility opportunities - all within a family friendly and community centric culture. Our purpose is simple - to provide safe, reliable and affordable energy for our member-owners. At Associated Electric, one of the...


  • Clifton Park, New York, United States Bobrick Full time

    **Job Summary:** We are seeking a highly skilled Manufacturing Process Engineer to join our team at Bobrick. This is a unique opportunity to work on cutting-edge projects and contribute to the growth of our manufacturing operations.**Key Responsibilities:*** Develop, improve, and support manufacturing tools, machinery, and processes to achieve greater...


  • Clifton, New Jersey, United States L3Harris Full time

    Company Overview: L3Harris Technologies is a leading provider of advanced technology solutions for defense and aerospace industries. Our company values innovation, collaboration, and customer satisfaction.Estimated Salary: $85,000 - $110,000 per year, depending on location and experience.Job Description: As a Senior Technical Operations Specialist, you will...


  • Clifton, United States L3Harris Technologies Full time

    Job Description: The Sr. Manager of Quality will be responsible for leading all aspects of Quality Assurance throughout the product development lifecycle for L3Harris’ Electronic Warfare Division of Space and Airborne Systems (SAS) segment. This division is comprised of 2 major manufacturing locations and this position will have responsibility for...


  • Clifton, New Jersey, United States ARCADIS Full time

    Role OverviewArcadis, a global leader in sustainable design and engineering, is seeking an experienced Project Energy/Mechanical Engineer to join our clean energy team.This role will be based in Upstate NY and focus on delivering energy efficiency, renewable generation, and decarbonization projects across the US, with a primary emphasis on the Northeast.Key...

  • System Engineer

    1 day ago


    Clifton Park, United States RedWyre Technology Solutions Full time

    Qualified candidates must live within 50 miles of Clifton Park, New York.Role Description:As a Systems Engineer, you will be responsible for designing, implementing, and maintaining IT solutions both on-premises and in the cloud. You will provide all levels of technical support to our customers both remotely and onsite. The successful candidate will...

  • System Engineer

    2 weeks ago


    Clifton Park, United States RedWyre Technology Solutions Full time

    Qualified candidates must live within 50 miles of Clifton Park, New York.Role Description:As a Systems Engineer, you will be responsible for designing, implementing, and maintaining IT solutions both on-premises and in the cloud. You will provide all levels of technical support to our customers both remotely and onsite. The successful candidate will...

  • Software Engineer

    2 weeks ago


    Clifton, New Jersey, United States Carrier Full time

    Key Responsibilities:• Design and develop cloud-based systems• Collaborate with cross-functional teams to implement cloud infrastructureAbout Our Team:Our company is a leading provider of cloud-based services. We are dedicated to delivering innovative solutions that meet the evolving needs of our customers.