Home Care Services Patient Services Coordinator
2 weeks ago
Description This position is the key role in the smooth operations of a fast-paced clinical department. The Patient Services Coordinator acts as a primary interface between patients, field clinicians, referral sources, Clinical Manager, Resource Clinician and other agency departments including Intake, Authorizations, and Pharmacy staff. Coordinates patient scheduling for each ordered discipline from admission through discharge process. Coordinates schedules to ensure timely and accurate patient visits and to prevent non-billable and missed visits. Serves as a liaison between patients/families, & external/internal customers to provide a supportive experience. Proactively addresses STAT/same day scheduling requests for all ordered disciplines. Addresses missed, declined, unverified, and reassigned visits with field staff daily. Initiates and maintains ongoing communication between disciplines assigned to each patient through discharge. Communicates with all new patients prior to admission. Verifies demographics for accuracy and prepares patient/caregiver for expectations of first home care visit. Directly and promptly customer inquiries to provide a supportive and timely response to patients/families. Utilizes appropriate resources. Reports patterns of field clinician non-compliance with processes to clinical manager to bring processes in line with expectations. Refers only complex and/or clinical issues to Clinical Manager/Resource Clinician for follow-up. Demonstrates knowledge of patient skilled needs and homebound status for physician ordered services. Manages daily, weekly assigned tasks and reports. Ensures confidentiality of patient information. Answers telephone inquiries in a courteous, timely, and efficient manner. Maintains positive relationships with all contacts and co-workers to provide a quality customer service experience. Demonstrates expert interpersonal and communication skills with patients/caregivers and clinicians at all times. Maintains professionalism and composure under highly stressful situations. Possesses proficiency in information technology to facilitate timely communication to internal/external staff. Maintains in-depth knowledge of the electronic medical record. Provides cross-coverage within the department as needed. Participates in weekend and occasional observed holiday rotation as scheduled. Attends and actively participates in department/agency meetings. Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. This position supports Home Care Services. This is full time 40 hours per week. Monday-Friday with rotating weekends and holidays. After the 90 day new hire assessment, this position will be hybrid. Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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Customer Service Agent
2 weeks ago
Beachwood, United States Horvath Home Services Full timeDescription We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!...
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Customer Service Associate
22 hours ago
Beachwood, United States Horvath Home Services Full timeJob DescriptionJob DescriptionWe’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to...
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Customer Service Agent
2 weeks ago
Beachwood, United States Horvath Home Services Full timeJob DescriptionJob DescriptionWe’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to...
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Patient Service Specialist
5 days ago
Beachwood, United States Cleveland Clinic Full timeJoin Cleveland Clinic's South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in...
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Patient Care Coordinator
5 days ago
Beachwood, United States Yanke Bionics Full timePosition OverviewYanke BionicsHiring! Patient Care Coordinator Fulltime: 8:00 am - 5:00 pm, Mon - Fri Pay rate: $18.00 to $22.50 per hour. Location: Beachwood, OH What is in it for you: Insurance Benefits - Health, Dental 401k Paid Time Off Paid Holidays Opportunity for Professional growth Yanke Bionics, a leader in the prosthetics and orthotics...
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Customer Service Dispatcher
2 weeks ago
Beachwood, United States Horvath Home Services Full timeJob DescriptionJob DescriptionIf you’re a problem-solving, multitasking expert with excellent communication skills, you could be perfect for our dispatcher position. Our growing company is looking for the right candidate to be the main point of contact for customers, field units, and management. Strong interpersonal skills are a must in this dynamic role....
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Patient Service Specialist
4 days ago
Beachwood, United States Cleveland Clinic Full timeAt Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health...
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Beachwood, United States CHILDRENS HOSPITAL MEDICAL CENTER OF AKRON Full timeAbout Akron Children's Hospital Akron Children's Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation's best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy...
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Beachwood, United States Cleveland Clinic Full timeQualified applicants must reside in the Cleveland, OH area. Training is required on site, in Beachwood, OH for 90 - 120 days at a minimum.Shift: 10am - 7:00pm Provides customer service to patients, caregivers, physicians and other callers in a closely monitored call center environment by scheduling appointments, verifying insurance data and coordinating...
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Scheduler & Staffing Coordinator
5 days ago
Beachwood, United States Diamonds and Pearls Health Services LLC Full timeJob DescriptionJob Description Scheduling SupervisorDiamonds and Pearls Health Services is a community based home health care agency located in Beachwood, OH. We provide comprehensive skilled and unskilled nursing and personal care services to home bound clients in N.E. Ohio. We are currently hiring for Office Assistants. Diamonds & Pearls Health Services...
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Scheduler & Staffing Coordinator
4 days ago
Beachwood, United States Diamonds and Pearls Health Services LLC Full timeJob DescriptionJob DescriptionScheduling SupervisorDiamonds and Pearls Health Services is a community based home health care agency located in Beachwood, OH. We provide comprehensive skilled and unskilled nursing and personal care services to home bound clients in N.E. Ohio. We are currently hiring for Office Assistants. Diamonds & Pearls Health Services is...
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State Tested Nurses Assistant
2 months ago
Beachwood, United States Diamonds and Pearls Health Services LLC Full timeJob DescriptionJob DescriptionJob TitleState Tested Nurses Assistant & Home Health AidesDepartment Reports To FLSA Status Prepared By Approved By Last ModifiedHome Health Aide Director of Nursing ExemptJob Summary Provides for the personal care needs of the patient as designated on home health aide plan of care. Personal care duties including but not limited...
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State Tested Nurses Assistant
1 month ago
Beachwood, United States Diamonds and Pearls Health Services LLC Full timeJob DescriptionJob DescriptionJob TitleState Tested Nurses Assistant & Home Health AidesDepartment Reports To FLSA Status Prepared By Approved By Last ModifiedHome Health Aide Director of Nursing ExemptJob Summary• Provides for the personal care needs of the patient as designated on home health aide plan of care. Personal care duties including but not...
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Patient Services Representative, Float
3 days ago
Beachwood, United States Signature Health Full timePatient Services Representative Float Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. Our core...
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Home Care LPN, Ambulatory
3 weeks ago
Beachwood, United States University Hospitals Health System Full timeDescription Provides safe efficient age specific nursing care to patients/families using the nursing process in order to assist them to attain, maintain, regain, and sustain optimal health status. Functions in accordance with the professional standards of the Ohio board of nursing. Completes/submits required documentation. Delivers effective relationship...
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Entry-Level Electrician Technician
1 week ago
Beachwood, United States Horvath Home Services Full timeDescription Looking for an Entry-Level Technician or Electrical Helper to help grow our fast-growing electrical company with plenty of room for advancement. Responsibilities •Residential electrical service and repairs •Panel replacements •Whole home rewires •Electrical diagnostics •Generator installation/Maintenance •Boiler and furnace low...
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Beachwood, United States Akron Children's Full timeNew Outpatient Surgery Center Site: Hire Date will be June 2024 Summary: The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience. ...
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Caregiver
4 days ago
Beachwood, United States Hummingbird Home Care Part time $20HIRING BONUS OF UP TO $600CALLING ALL STNAs, CNAs, HHAs, and Caregivers!Do you feel overlooked and unappreciated?Are you looking for a FLEXIBLE job that works around your schedule and your life?Do you want to GROW, IMPROVE YOUR SKILLS, OR BE PROMOTED IN A GREAT COMPANY? Is It Even Possible To Have...
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Sales and Service Coordinator
4 days ago
Beachwood, United States Sephora Full timeJob ID: 247856Store Name/Number: OH-Pinecrest (1194)Address: 311 Park Ave, Suite 126, Beachwood, OH 44122, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience for...
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Patient Support Advocate
5 days ago
Beachwood, United States University Hospitals Health System Full timeDescription Sign-on bonus: $2,500!!! Position Summary The Patient Support Advocate is knowledgeable about pharmacy and manufacturer assistance programs, insurance coverage (limitations, requirements, eligibility, formularies, prior authorizations, benefits investigations, etc.), available community and national resources, ICD-9 codes, and determinants of...
