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Desktop Support Rep

1 month ago

Alamogordo, United States ShiftCode Analytics Full time
Desktop Support Rep
Location: Local Only - must be onsite in Albuquerque, New Mexico
Client: Gap Clothing
All visas- Except H1B, OPT, CPT no transfers or sister companies
Mode Of Interview: Video Call
Must have LinkedIn I'd

Job Description:
• Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers.
• Installs hardware and software on workstations.
• Sets up and maintains network and telecommunications systems.
• Troubleshoots LAN, server and connectivity issues.
• Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
• Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
• Excellent customer service skills to work effectively with clients and vendors.
• Excellent documentation skills.
• Practical problem solving skills and solid trouble shooting skillset.
• Possess excellent organizational skills.
• Possess excellent oral communication skills.
• Ability to work well with other people in a team oriented environment.
• Ability to install/deploy Windows / Apple based computers.
• Must be self-motivated and work with minimal supervision.
• Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users

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