IT Support Technician

4 weeks ago

Culpeper, United States Hexatronic Rochester Cable, Inc. Full time
Company Overview

Join us at Hexatronic Rochester Cable, a leading global cable manufacturing facility based in Culpeper, Virginia where we specialize in designing, developing, and constructing tailor-made cables engineered to excel in demanding applications and extreme environments. From enabling deep-sea exploration to empowering mining operations and oil drilling ventures, our innovative cables propel our customers towards their objectives. By joining us, you will not only broaden your horizons but also make a meaningful impact on a global scale. Apply now and embark on a journey to shape the future with us.

Job Description

The IT Support Technician provides technical support, advice, and guidance to internal users for IT systems and applications in-person, by telephone, e-mail, or

other network interaction. While the IT Support Technician's primary function will be to help users with their computers and equipment, they will also be part of improvement projects to ensure the IT environment is stable and efficient.

Essential Job Functions
  • Monitor ticketing system for submissions and provide first line support to local end users including responding to: tickets, telephone calls, and e-mail messages.
  • Assist the global help desk and other teams with troubleshooting to identify root cause and provide technical support when needed.
  • Perform server administration tasks (ex: user/group, security permissions, print services)
  • Perform routine and scheduled checks of all systems, including backups.
  • Analyze and test computer systems and programs.
  • Install and configure computer hardware, software, systems, network equipment, printers, and scanners.
  • Inventory management.
  • Monitor and maintain computer systems and networks. Respond in a timely manner to service issues and requests.
  • Assist with on-boarding of new employees.
  • Create and maintain technical documentation.
  • Additional duties as assigned by the IT Manager.
Requirements
  • Please note: This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR), as such, applicants must be a U.S. person defined as a citizen, national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.
  • Minimum High School Diploma or GED equivalent
  • Minimum 1 - 3 years combined of IT and customer service experience.
  • IT related certifications preferred.
  • Must have good problem-solving skills.
  • Ability to prioritize and multitask.
  • Ability to comprehend and interpret systems and software issues.
  • Ability to simplify complex information into user-friendly format or communication.

Work Environment/Physical Demands:

The work environment and physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

The performance of this position normally requires exposure to office and manufacturing plant environments. The use of personal protective equipment including steel toed shoes, safety glasses, and hearing protection is required in designated areas. Manufacturing areas may be affected by outside temperatures and machining. The physical demands represent those required to successfully perform the essential functions of this job with or without reasonable accommodation. Must be able to: sit, kneel, crouch, stoop, stand, walk, climb ramps and/or stairs at various times throughout the day; read, work with a computer and keyboard; hear, understand, and distinguish speech and/or other sounds (e.g., machinery, sirens, and alarms); speak to express or exchange ideas with, impart oral information to include instructions; vision abilities include close vision, distance vision, peripheral and depth perception. The employee must occasionally push, pull, lift, and move up to 75 pounds.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Account

401(k) Savings Plan with Employer Match

Paid Time Off

Paid Holidays

Basic Life and AD&D

Additional Life

Short-Term Disability

Long-Term Disability

About Hexatronic Rochester Cable, Inc.

Since its founding in 1794 as a manufacturer of ropes, Hexatronic Rochester Cable has evolved to become a recognized leader in the design and manufacture of bespoke electro-optical cables designed to operate in the harshest of environments for a vast array of applications. At our location in Culpeper, VA, we design and build highly engineered cables to meet specific application requirements for demanding industries such as oil and gas exploration, production, oceanographic, defense, and subsea applications. The acquisition of Rochester Cable by Hexatronic has uniquely positioned our company for growth. For more information on the Rochester Cable or the Hexatronic Group please visit www.rochestercable.com and www.hexatronic.com

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