Sr CRM Business Analyst- INTL- Mexico
2 weeks ago
Job Description
Our Fortune 500 client in the Pittsburgh Area is seeking a talented CRM Business Analyst. The CRM Business Analyst, will work on a multi-year transformation from the companies existing CRM Solution to Salesforce.com. This resource will join the implementation of Salesforce.com within company's Industrial Segment businesses. The successful candidate will be responsible for working on a small team of IT CRM analysts. This role is pivotal in ensuring that the Salesforce solution effectively meets organizational goals. The ideal candidate will possess prior working experience in Salesforce implementations, as well as strong collaboration skills
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Must Haves:
Qualifications
Bachelors degree in Business Administration, Information Technology, or a related field.
5+ years of experience as a Business Analyst, preferably in CRM implementations.
Experience with Agile methodologies and project management tools.
Working expirence/knowledge of Salesforce.com features, functionalities, and best practices.
A thorough understanding of IT concepts, terminology, and practical application of current and emerging technologies.
Expertise with CRM systems and business process modeling.
Proficiency in data analysis and reporting tools, as well as project management software.
Key Responsibilities
Work as an intricate team member in the IT CRM analysts group, providing support throughout the project
lifecycle.
collaborating with stakeholders to define and document business needs for Salesforce.com implementation.
Develop comprehensive business requirements, user stories, and process maps to guide the development and implementation teams.
Analyze and optimize existing business processes, identifying opportunities for enhancement through Salesforce solutions.
configuration and customization of Salesforce.com
maintain documentation related to business processes, system configurations, and user guides. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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