Technology Support Technician I
3 weeks ago
Inland Packaging is a local label and packaging manufacturer seeking a Technology Support Technician to join our growing team. Here at Inland, we print labels for brands like Kraft Heinz, New Glarus Brewing, Sprecher’s, Leinenkugel’s, and Coors Light. Inland family-owned business (80 years- to be exact) that invests in cutting edge technology and provides endless career advancement opportunities.
Job Summary:
The Technology Support Technician I provides direct IT support to Inland’s daily operators and ensures the security and integrity of the company’s business data. This position works both independently and in teams with other IT staff, internal and external customers, and employees to troubleshoot and resolve technology related issues. In addition, the Technology Support Technician I offers on-site and remote desktop support for IT-related requests. This position handles basic administration on desktop and laptop workstations, telephony systems, security systems, and infrastructure devices.
Essential Duties & Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of essential functions is not exhaustive and may be supplemented as necessary.
- Provides first-line support for user requests by documenting, resolving, and escalating as needed.
- Conducts in-depth research and troubleshooting to resolve complex and unfamiliar IT support requests.
- Configures, deploys, and maintains fleet of desktop and mobile user devices.
- Follows documentation and standards, troubleshoots, and assists end users with the following:
- PC hardware and software configuration, installation, and support services with multiple operating systems and applications
- Software installation, configuration, troubleshooting, packaging, and deployments
- Smartphone, Tablet, and PC hardware and software support
- Telephony, voicemail, and paging systems
- Actively adjust priorities to ensure timely resolution of work assignments based on new activities entered into the work queue and current needs.
- Provides direct IT Support for Inland’s daily operations through various communication channels. This includes communicating via phone, email, or in person.
- Performs administrative functions including user creation, security permissions, and performance monitoring,
- Creates and maintains documentation and Standard Operating Procedures regarding new and existing software and hardware, as well as asset management software.
- Maintains and updates a structured cabling infrastructure including pulling new and rerouting cable runs.
- Stays current with trends in general technology, networking, and security.
- Cultivating Networks and Partnerships
- Initiating and maintaining strategic relationships with stakeholders and potential partners inside and outside the organization (e.g., customers, peers, cross-functional partners, external vendors, alliance partners) who are willing and able to provide the information, ideas, expertise, and/or influence needed to advance understanding of business issues and achieve business goals.
- Continuous Learning
- Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
- Leveraging Feedback
- Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, coworkers, internal/external partners, or customers); responding favorably to feedback and using it constructively to take action to improve knowledge, skills, behavior, and impact on others.
- Results Oriented
- Setting high goals for personal accomplishment that align with organizational projects and expected outcomes; tenaciously working to meet or exceed goals while deriving satisfaction for that achievement and continuous improvement.
- Associate degree in an IT related field and/or equivalent work experience
- Strong problem-solving and troubleshooting skills
- Strong verbal and written communication skills
- Ability to troubleshoot with a creative and innovative thought process
- 1 year or more experience and proficiency in remote desktop support, LAN administrative duties, Microsoft-based software applications and related systems
- Ability to develop productive relationships and communicate effectively with management, peers, plant personnel, suppliers and customers
- Valid driver’s license and excellent driving record
- Proficient in cloud-based productivity applications
- Bachelor’s degree in business, information systems, or a related field
- Network management basics
- Routers, Switches, Firewalls
- Layer 2 and Layer 3 Interoperability
- Security System Integration & Management
- Knowledge of the printing and packaging industry
Operates in a demanding, fast-paced, people-oriented manufacturing environment with frequent changes and interruptions, and multiple project assignments. Works with a variety of people including vendors, customers, employees, managers, and executives.
Required Work Schedule:
- Typically works standard business hours
- Participates in on-call support rotation outside of standard business hours
- Must be flexible for occasional meetings and responsibilities outside of standard business hours including weekends
- Occasional travel is required (less than 20%)
Physical Requirements:
Walk, sit, bend, stoop, push, pull and stand; lift 20 pounds; 20/40 vision acuity.
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