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Champaign, Illinois, United States CEFCU Full timeJob SummaryWe are seeking a highly skilled and motivated Member Service Representative to join our team at CEFCU. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesMember Service:...
Champaign Member Center Member Service Representative
4 months ago
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?
Apply to join Team CEFCU
CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team
This position provides an opportunity to work at CEFCU's first Member Center in Champaign The Member Center is slated to open later this year
Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Center and Corporate Balanced Scorecards and Business Plans. Determines financial needs using a high impact questioning strategy, educates, cross-sells, and services members/potential members on CEFCU/CEFCU Investment Services (CIS) products and services. Opens, transfers, and closes all types of consumer and business products and services. Performs all required functions for originating consumer loans, preparing loan documents, and closing consumer loans. Maintains knowledge of electronic delivery channels to assist members with servicing questions and problem resolution. Supports Marketing initiatives through planning, coordination, and measuring the success of promotions. Performs essential Cashier and Member Assistant duties and assists at reception desk. Maximizes developmental opportunities through lifelong learning. Practices and promotes quality in all job duties including form completion, documentation, security, and compliance with established policies, procedures, and regulations. Demonstrates learning agility using functional and technical skills in assisting other positions and performing other tasks as assigned. Maintains a member oriented focus and professionally resolves member inquires by assessing each member's financial needs.
MEMBER CENTER CORE HOURS:
Monday through Friday - 8:00 A.M. - 5:00 P.M.
Saturday - 9:00 A.M. - 1:00 P.M.
Flexibility in scheduling required. Saturdays required with a day off during the week. Overtime required as needed to meet business needs.
Required:
- High school diploma or equivalent.
- Must register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).
- Acquire and maintain proficiency in CEFCU mainframe applications and third party systems.
- Demonstrated relationship building, sales and servicing skills and a thorough knowledge of CEFCU products and services.
- Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions regulatory and technical knowledge through the successful completion of the formal Member Service Representative Deposit Accounts Training Module within one year, including required continuing education related to the following: NCUA Share Insurance, Regulations DD/Truth-in-Savings Act (TISA), Regulation CC, Regulation E, Bank Secrecy Act (BSA), Check21 Act, U.S. Patriot Act.
- Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions through the successful completion of the formal Member Service Representative Training Loan Interviewing/Documents Module within one year, including required continuing education related to the following: NCUA Lending Regulations, Credit Practices Rule, Regulation B, Regulation Z (Truth in Lending Act - TILA), Fair Credit Reporting Act (FCRA), Home Mortgage Disclosure Act (HMDA).
- Successful completion of the formal Member Service Representative Training modules - IRA/CESA/HSA - within one year, including required continuing education related to rules, regulations and contribution limits.
- Successful completion of the formal Member Service Representative Training module - Cashier - within two years, as required.
- Successful completion of the formal Member Service Representative Training module - Business Services - within two years, including required continuing education related to Regulation GG.
- Successful completion of Member Assistant Training (MAT) within six months.
- Demonstrated proficiency of Member Assistant position duties and responsibilities including technical knowledge of CEFCU and related third party Systems.
- Demonstrated proficiency of Cashier position duties and responsibilities including technical knowledge of CEFCU and related third party Systems.
- Thorough understanding of all MSR functions including technical knowledge of teller system transactions.
- Proven record of excellent judgment and decision-making abilities. Proven relationship building, sales and servicing skills through current applicable department metrics.
- Demonstrated leadership skills to proactively evaluate situations using available resources and make informed decisions in unusual or escalated circumstances.
- Applicable college courses or commensurate experience.
It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.
