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Dispatcher - 3rd Shift

2 months ago

Paoli, United States Zeus Fire and Security Full time
Role Overview
Monitors, responds to, and follows up regarding alarm activity and customer requests in an effective and professional manner.

Status: Full-Time, Non-exempt

Key Responsibilities
  • Monitors, responds to, and dispatches on emergency signals.
  • Provides outstanding customer service to incoming customer requests and inquiries.
  • Ability to be proficient in the verification and dispatching of alarms to police/fire agencies.
  • Ability to work within the defined company and Central Station policies.
  • Maintain and meet minimum quality and production standards set for the position.
  • Process basic data changes to customers' accounts.
  • Ability to multi-task in a dynamic fast paced environment.
  • Ability to work independently as well as within a strong harmonious team.
  • Excellent problem solving & communication skills.
  • Excellent computer and phone skills.
  • After 90 days of employment position is required to pass the CSAA level 1 certification to maintain employment.
  • This position will be required to work weekend and holiday hours.
  • All other duties as assigned.
Qualifications
  • High school diploma
  • One year of customer service or related experience, or equivalent experience
  • Must have a working knowledge of Microsoft applications or desire and ability to learn
  • Bilingual a Plus
Work Requirements:
  • Position is considered sedentary and requires extended periods of PC exposure.

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