Brio Primary Care
5 days ago
Weekly Hours: Full time
Supervised by: Clinical Manager
Location: Remote, but will require on-site orientation and training.
Hours: 40 hours a week; Full-Time
Position Overview: Provides accurate and responsive service to all calls received during regular business hours. Appropriately uses the Barton Schmidt book and collaborates with provider on an as needed basis to obtain orders to facilitate patient care, schedules patients as needed for appointments.
Responsibilities:
- Applies professional skills and knowledge of established concepts, principles, and practice to provide telephonic nursing services including, but not limited to, health information, health education, healthcare assessment and triage.
- Appropriately uses the Barton Schmidt resource to answer calls.
- Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol.
- Accurately communicates information to provider on call as needed.
- Conducts thorough and sound nursing assessments of caller's presenting symptoms.
- Develops, implements, and evaluates a plan of care for each caller's presenting symptoms.
- Applies nursing process to identify and prioritize healthcare triage interventions that are appropriate, accurate, effective, and reduce the risk of adverse outcomes.
- Appropriately schedules patients as needed for acute appointments.
- Answers calls in a timely manner.
- Maintains confidentiality of all caller and personnel issues.
- Follows policy to document call inquiries clearly and thoroughly. Documentation will be completed immediately after the call ends.
- Takes ownership of ensuring the Brio Way is experienced by Brio patients, families, and internal team members. Promotes an authentic, transparent work environment with Brio team members. Always providing polite and courteous conversations.
- Communicates transparently with Triage Team Lead and Triage Coordinator when issues arise, or changes need to be made.
- Must be able to meet during business hours for Clinical and Triage Team meetings.
Required Minimum Education & Certifications:
- Current SC license RN Required; 2+ years primary care experience; nurse triage or primary care nursing experience preferred.
- Excellent interpersonal and communication (oral and written) skills with customer service focus required.
Work environment and Physical Demands: Requires sitting, standing, and walking associated with a normal physician office environment.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.
Tribe513 is an Equal Opportunity Employer.
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