Clinical - Practice Assistant (71882) - Yorktown Heights, NY

3 weeks ago

Yorktown, United States CareerNation Full time
Clinical - Practice Assistant (71882)

Yorktown Veterans Rd. (Yorktown Heights, NY)

Mon- Fri 8:00am - 5:00pm but will have one day a week until 7:00pm and Saturdays 9:00am - 1:00pm on rotation.

Temp. to Perm.

Position Overview:

Responsible for ensuring customer service and the front desk processes of registration, scheduling and payment collection are to CareMount Medical's standards operationally and financially.

WEEKENDS ARE A MUST

This is a Screener/Registration position for the FLU CLINIC. The position will include screening, registering and scheduling patients as well as verifying insurance information.

WEEKENDS ARE A MUST

Essential Duties and Responsibilities (including but not limited to the following):

  • Provide quality Customer Service to the patients and visitors courteously and promptly.
  • Verify and update patient account information according to Front Desk policy and procedures.
  • Works routinely with the Insurance Verification team to maintain knowledge of Insurance and to ensure accuracy of information is being entered.
  • Follow the Cash Security policy and procedures according to CAREMOUNT MEDICAL guidelines.
  • Maintains work area and patient waiting room routinely and in a neat and orderly manner.
  • Maintain knowledge of individual physicians scheduling requirements and preferences.
  • Uphold a professional image and environment at the front desk within CAREMOUNT MEDICAL.
  • Provide patient support and respond to requests for information in a courteous and timely manner.
  • Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations
  • Performs related work as required.

Qualifications and Education:

High School Graduate and minimum of two years' experience in Customer experience, preferably in a medical practice environment.

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