Toll Collector
3 weeks ago
Gloucester Point, United States
Abacus
Full time
TOLL COLLECTOR - Job DescriptionPurpose:
To provide superior customer service in the performance of all toll collection duties and responsibilities, to
include accurating collecting tolls, classifying vehicles, and ensuring safe, effective and expedited traffic flow.
Skills:
? Demonstrated work experience in the provision of superior customer service.
? Demonstrated knowledge and application of basic math.
? Demonstrated work experience and knowledge in cash handling; experience in toll collections is highly
preferred.
? Demonstrated work experience in collecting, counting , and being accountable for U.S. currency and coins.
? Ability to communicate effectively in the English language, both orally and in writing.
? Ability to lift and carry at least 20 pounds.
? Ability to operate and classify vehicles on automated electronic equipment.
? Ability to monitor and facilitate safe and expedited traffic through toll lanes.
? Ability to verify and report (verbally and in written form) any unusual occurrences, accidents, and
incidents.
? Ability to function effectively in a 24/7/365 operations and to work any shift assigned.
? Must be able to function as essential at 24/7/365 toll facility and must report to work during declared
emergency events and inclement weather conditions as scheduled.
Education, Experience, Licensure, Certification required for entry into position:
? High School Graduate or G.E.D.
? Demonstrated work experience in the provision of direct customer service and cash handling.
? Possession of valid/current Virginia's Driver's License.
? Successful completion of pre-employment and background criminal history, and DMV Check.
Duties:
? Demonstrates superior customer service to all CBTF's internal and external customers. Greets each
customer promptly with a smile and welcoming approach, expedite all transactions, and thank each
customer for traveling CBTF.
? Reports to work as scheduled and in proper attire. Personal and work attire must be clean and in good
repair and all garments must be in accordance with CBTF's established policy and procedural guidelines.
VDOT- assigned building access/ identification badges, must be worn at all times, and personal vehicles
must displayed CBTF assigned parking pass.
? Ensures that customers are provided the correct change while still in the lane. Ensures that change is
disbursed in accordance with established policy and procedures. Documents all patron shortages/overages
at the time of occurrence and include in daily reconciliations
? Ensures that all vehicles are classified accurately to ensure that all revenue collected reconciles with audit
reports.
? Maintains sufficient currency denominations to meet the cash handling demands of the traveling public at
the assigned location.
? Reconciles and deposits cash revenue accurately.
? Displays proficient knowledge of MLT (Manual Lane Terminal) Screen procedures.
? Reports all safety concerns-highway hazards, disabled vehicles, accidents, and unusual events observed
while on duty.
? Exercises proper care of all CBTF's physical assets.
? Ensures that toll booth areas are locked after entry and departure.
? Adheres to established scheduled and allotted time for breaks, with no more than two (2) infractions per
month or four (4) per quarter.
? Adheres to established operational policies and procedures. Must not leave assigned work site while on
duty.
? Adheres to established standard operating procedures to log in to assigned lane 5 minutes prior to shift start
and after breaks.
? Thoroughly completes all required paperwork in a legible manner.
? Prepares Non-Revenue Toll Voucher according to established CBTF's Policy and Procedures.
? Processes unpaid toll transactions according to established CBTF Policy and Procedures, with no
infractions.
? Maintains documentation on CBTF Change Fund Verification Form.
? Thoroughly completes Toll Collector Deposits to ensure proper reconciliation with Toll Management
Console (TMC) System Reports.
? Demonstrates outstanding customer service when dealing with internal and external customers, always
placing the needs and reputation of VDOT/Coleman Bridge Toll Facility (CBTF) first.
? Routinely demonstrates safety behavior by practicing safety in everyday work activities.
? Performs all duties with integrity and truthfulness and abides by applicable laws and regulations
Apply Today - Gain Access to Immediate Employment Opportunities
Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally.
Why Abacus?
- Competitive Pay Rates
- Excellent Culture
- Meaningful Employment
- Potential for Growth
- Abacus Staffing - Multi-Client General Staffing
- Abacus Solution Group - Professional Placement
- Harrison Richard Group - Accounting & Finance
- Abacus Security Services
Ideal Candidate will possess:
- Minimum of 6 months experience in this position
- Flexibility to align your experience with a broad range of assignments
- Meet physical, aptitude, educational and minimum experience criteria
