Medical Front Desk Receptionist

1 week ago

Dorchester, United States Gather Health Full time
Internal Title: Practice Operations Partner

Who is Gather Health?

We are a new and growing healthcare organization with a unique and innovative approach to healthcare. Our mission is to improve lives and communities through socially supported primary care for older adults. Our innovative business model allows our clinicians to treat the whole patient - not just their clinical needs. We do this by having a dedicated care team that supports our clinicians by addressing our patients' social determinants of health and providing the highest quality of service possible. Our ultimate vision is creating generational health and equity for communities across the country, one patient at a time.

What is this role about?

Similar roles in medical clinic settings would have titles such as "Practice Administrators" or "Practice Coordinators". We call this role "Practice Operations Partner" because we see every member of our care team to be an equal level partner who contributes their unique sets of talents. The Practice Operations Partner will be the "face of our clinic", since this will be the first person that our patients would interact with upon entering the facility. The individual will greet our patients as they walk in the door for their scheduled appointments, or to attend a social event. The administrative duties will include handling inbound/outbound calls, preparing insurance claims, handling the mail/faxes, coordinating transportation, etc. The Practice Operations Partner will work collaboratively with our primary care providers, patient liaisons, EMTs, and fellow clinic administrators, as part of the care-team model.

What are some of the day-to-day duties?

This clinic-based role will include, but not limited to, the following responsibilities:

• Welcoming patients as they enter the clinic, and communicating their arrival to the relevant care-team members

• Handling incoming calls and messages and appropriately addressing or triaging the requests such as appointment scheduling, form completion, medication refills, etc.

• Initiating outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking

• Sorting and triaging incoming mail and faxes including scanning and e-filing documents

• Providing information and facilitating office tours for patients interested in joining our practice

• Assisting the Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc.

• Verifying patient insurance via phone or online and collecting applicable copays for services

• Assisting with scheduling follow-up appointments and referral appointments

• Assisting with scheduling transportation for our patients

• Preparing and submitting accurate insurance claims within the required timeframes

• Resolving claims issues with third party insurance carriers and facilitating requested information in a timely fashion

• Engaging with patients and their family members/caretakers to resolve claim issues and other insurance hurdles

• Providing additional documentation needed for timely claims processing, by conducting research and preparing for appeals

• Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible

• Additional duties as assigned

What are the requirements for this position?

• High school diploma or G.E.D.

• Minimum of two years of experience working a front desk function in a medical clinic

• Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person

• Experience with basic office tools such as email, Outlook calendar, etc.

• Strong verbal, written, and reading comprehension skills in English

• Ability to work physically in a clinic 8am to 5pm Monday through Friday

• Ability to work for any employer in the United States

What are the preferred, "nice to have" requirements?

• Strong knowledge of Medicare billing and CPT coding

• Experience with Athena or another Electronic Health Record software

• Experience working in a primary care setting

• Experience with seniors, under-served populations, individuals with disabilities or other complex social needs

• Bilingual in Spanish, Vietnamese, Haitian Creole, or Cape Verdean

What are the traits of someone most likely to succeed in this role?

• Organized - manages time effectively and operates efficiently

• Motivated - thrives in a busy environment

• Friendly - people enjoy their company because of their joyful nature

• Compassionate - they treat people with kindness

• Patient - they are not easily frustrated or flustered

• Resourceful - they are creative when it comes to problem solving

• Positive - sees glass as is half full vs. half empty

• Reliable - takes responsibilities seriously and always shows up on time

What are the location and hours for this position?

This position will be for our Dorchester, MA clinic which is open Monday - Friday from 8am to 5pm. Free parking onsite.

Why should I join Gather Health?

• We are a mission-based organization that is passionate about changing the way seniors experience primary care

• Our business model is unique and on the cutting-edge of the primary care industry

• Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues

• We are intentionally building a strong company culture and providing a compassionate and joyful work environment

• The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space

• We offer competitive pay and benefits for our Full-Time colleagues, including:

o Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)

o 11 Paid Holidays

o Medical insurance coverage (health, dental, vision) with no waiting period for enrollment

o Short and Long-Term disability insurance at no cost to you

o Basic life insurance coverage at no cost to you

o 401K plan with 100% match up to 4% of income

o Employee Assistance Program at no cost to you

o Free onsite parking

o Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)

I'd like to know more - what's the next step?

Great An employment relationship is a two-way street - as much as we want to make sure to hire the right person, we want YOU to feel great about us too. Let's start by first having an exploratory conversation (via Zoom or phone) and go from there.

Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

  • Front Desk Receptionist- Relief

    7 days ago

    Dorchester, United States St. Mary's Center for Women and Children Full time

    **About Us**: Located in both East Boston and Dorchester, St. Mary’s Center for Women and Children supports 500 mothers, fathers, and children annually with shelter, clinical and educational services, job training, employment readiness, and search for permanent housing. St. Mary’s Center has expanded and adapted to meet community needs and is now one of...

  • Medical Front Desk Receptionist

    2 weeks ago

    Dorchester, United States Gather Health Full time

    Internal Title: Practice Operations Partner Who is Gather Health? We are a new and growing healthcare organization with a unique and innovative approach to healthcare. Our mission is to improve lives and communities through socially supported primary care for older adults. Our innovative business model allows our clinicians to treat the whole patient - not...

  • Medical Front Desk Receptionist

    4 weeks ago

    Dorchester, United States Gather Health Full time

    Internal Title: Practice Operations Partner Who is Gather Health? We are a new and growing healthcare organization with a unique and innovative approach to healthcare. Our mission is to improve lives and communities through socially supported primary care for older adults. Our innovative business model allows our clinicians to treat the whole patient - not...

  • Medical Front Desk Receptionist

    3 weeks ago

    Dorchester, United States Gather Health Full time

    Internal Title: Practice Operations Partner Who is Gather Health? We are a new and growing healthcare organization with a unique and innovative approach to healthcare. Our mission is to improve lives and communities through socially supported primary care for older adults. Our innovative business model allows our clinicians to treat the whole patient - not...

  • Front Desk Coordinator

    3 weeks ago

    Dorchester, United States Elliott Physical Therapy Full time

    Job DescriptionJob DescriptionELLIOTT PHYSICAL THERAPY JOB DESCRIPTION JOB TITLE: Patient Care Coordinator/Front desk EMPLOYER: Elliott Physical Therapy DEPARTMENT: Administration REPORTS TO: Office Manager EFFECTIVE DATE: SUMMARY: Works within an administrative team and alongside a clinical team to produce an outstanding patient experience and a productive...

  • Front Desk Coordinator

    2 months ago

    Dorchester, United States Elliott Physical Therapy Full time

    Job DescriptionJob DescriptionELLIOTT PHYSICAL THERAPY JOB DESCRIPTION JOB TITLE: Patient Care Coordinator/Front desk EMPLOYER: Elliott Physical Therapy DEPARTMENT: Administration REPORTS TO: Office Manager EFFECTIVE DATE: SUMMARY: Works within an administrative team and alongside a clinical team to produce an outstanding patient experience and a productive...

  • Medical Secretary

    3 weeks ago

    Dorchester, United States Steward Health Care Full time

    **Overview**: The medical secretary is the first point of contact for all patients. This individual will access the patient’s records and verify them according to procedure. The secretary will inform appropriate staff and/or clinicians of the patient’s arrival and will be responsible for booking appointments in AthenaNet. The Medical Secretary will...

  • Safety Desk Supervisor

    9 hours ago

    Dorchester, United States Transdev Full time

    Hiring Immediately - Safety Desk Supervisor Transdev Services, Inc. is seeking a Safety Desk Supervisor (position hours 10:30 a.m. - 7:30 p.m.)for its Boston Public Schools transportation contract. The Safety Desk Supervisor (SDS) is responsible for the provision of safety services to Drivers requesting assistance. Come join the largest private-sector...

  • PT Courtesy Clerk-Bundler

    4 weeks ago

    Dorchester, United States Stop & Shop Full time

    Address: USA-MA-Dorchester-545 Freeport Street Store Code: SS - Store Admin (2501308) At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and show...

  • PT Courtesy Clerk-Bundler

    3 weeks ago

    Dorchester, United States Stop & Shop Full time

    Address: USA-MA-Dorchester-545 Freeport Street Store Code: SS - Store Admin (2501308) At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and show...

  • Member Service Specialist

    2 days ago

    Dorchester, United States Healthworks Community Fitness Full time

    Healthworks Community Fitness is a registered 501(c)(3) non-profit organization devoted to serving health and fitness needs of women the underserved neighborhoods of in Dorchester, Roxbury, Mattapan and Boston. We believe that all women, regardless of economic status, deserve access to high-quality fitness opportunities and health support so they can lead...

  • PT Courtesy Clerk-Bundler

    4 weeks ago

    Dorchester, United States Stop & Shop Full time

    Address: USA-MA-Dorchester-545 Freeport Street Store Code: SS - Store Admin (2501308) At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and...

  • Pizza Delivery Driver

    2 days ago

    Dorchester, United States Sauce on Bowdoin Full time

    _**We are a fast paced local takeout pizza placeWe pride ourselves on accountability to our customers as well as our staff, We make greek style pan pizza, pasta, subs, sandwiches, wings, salads, smoothies, milkshakes. We are looking for a delivery driver who is willing to be a part of our team but also self sufficent in the down times willing to take...

  • Shift Leader

    4 weeks ago

    Dorchester, United States Planet Fitness Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementTraining & developmentJob SummaryThe Shift Leader will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience.Essential Duties and ResponsibilitiesAssist in maintaining a welcoming...

  • Shift Leader

    3 weeks ago

    Dorchester, United States Planet Fitness Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementTraining & developmentJob SummaryThe Shift Leader will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience.Essential Duties and ResponsibilitiesAssist in maintaining a welcoming...

  • Member Services Representative

    3 weeks ago

    Dorchester, United States Planet Fitness Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementTraining & developmentJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential...

  • Fitness Trainer

    4 weeks ago

    Dorchester, United States Planet Fitness Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentJob SummaryThe Fitness Trainer will be responsible for running the Planet Fitness group fitness program (PE@PF). This includes assisting new members in the...

  • Fitness Trainer

    3 weeks ago

    Dorchester, United States Planet Fitness Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentJob SummaryThe Fitness Trainer will be responsible for running the Planet Fitness group fitness program (PE@PF). This includes assisting new members in the...

  • Fitness Trainer

    3 weeks ago

    Dorchester, United States Planet Fitness Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentJob SummaryThe Fitness Trainer will be responsible for running the Planet Fitness group fitness program (PE@PF). This includes assisting new members in the...

  • Front Office Coordinator

    2 days ago

    Dorchester, United States Team Rehab and Wellness Center Full time

    Pay: From $21.00 per hour Expected hours: 40 per week **Benefits**: - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance Schedule: - 8 hour shift - Monday to Friday - No weekends **Experience**: - medical office: 2 years (required) Ability to Commute: - Dorchester, MA 02125 (required) Ability to Relocate: - Dorchester,...