MI-Application Engineer

2 weeks ago


Wixom, United States Niterra North America Full time
Overview

About Niterra North America

Niterra North America, a global leader in the development and manufacturing of Spark Plugs and Oxygen Sensors. We are dedicated to providing exceptional customer service and technical expertise for all NGK/NTK products.

Job Summary

We are seeking a highly motivated and technical individual to serve as an Application Engineer between Niterra Japan and our designated US locations. In this role, you will play a pivotal role in ensuring seamless communication, technical support, and customer satisfaction.

Responsibilities
  • Technical liaison between NGK Japan and all other NGK locations designated
  • Develop and maintain strong working relationship with customers
  • Assist in resolving customers technical and packaging inquiries
  • Explain products and engineering specifications to the customer
  • Plan and arrange visits to customers and prospective customers with and/or without visitors from other NGK offices
  • Write trip or contact reports for all customers’ visits and any contacts regarding critical issues
  • Negotiate design and process changes with customers
  • Collect and report detailed information on customer activities and future development
  • Assist customers in developing drawings
  • Handle PPAP, PSW and other IATF16949 requirements
  • Monitor customer’s website for plant issues, supplier ratings and report critical events
  • Work with Technical Center personnel on testing and research.
  • Adhere to all company policies and procedures including IATF16949 and ISO14000 related policies as applicable.
Qualifications
  • Bachelor’s degree in Engineering or equivalent field
  • Extensive knowledge of automotive technology
  • Knowledge of all fields and disciplines requiring comprehension of the NGK products, materials, process and analysis and QA functions
  • Strong communication and customer relation skills
  • Strong project management skills
  • Proficiency in MS Office
  • A valid driver’s license and an acceptable driving record


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