IT Systems Engineer, Rochester NY

7 months ago

Rochester, United States ComTec Solutions Full time

Job Type

Full-time

Description

JOB SUMMARY:

The IT Systems Engineer's role ensures the stability, integrity, and efficient operation of Enterprise-Class IT Systems both internally and externally with our customers. This is achieved by monitoring, maintaining, supporting, and optimizing all network, server, and messaging-based IT Systems. This individual will technically lead IT projects and provide escalation to other team members.

REPORTS TO: Director, IT Services

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

• Support the development and implementation of new technologies within large systems environments by advising on design concepts, implementation strategies, and deployment timelines

• Manage development, testing, and deployment of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability, and scalability

• Internal IT Data Center support and maintenance

• Research existing and emerging hardware and software technologies to determine capabilities and cost-benefit relationships and develop ongoing computer systems solutions that meet performance and budgetary requirements

• Create thorough documentation records of design specifications and deployed systems configurations

• Coordinate and execute Azure and Private Cloud managed services implementations

• Provide network and security assessments, identifying opportunities for system improvements and efficiencies

• Create, document, and escalate issues and problems according to ticketing standards and SLAs

• Perform remote and onsite scheduled maintenance for ComTec internal and client-based systems

• Adhere to departmental policies for reporting and managing change requests

• Participate in an emergency on call rotation schedule

• Support development and implementation of Microsoft Azure and Private Cloud infrastructure

• SQL, Hyper-V, and Software Defined Storage performance tuning

• Other duties as required

Requirements

TECHNICAL SKILLS:

• Ability to design, install, configure, administer, and troubleshoot the following:

- Microsoft Windows Server

- Microsoft Windows Active Directory and Azure Active Directory

- Microsoft Storage Spaces Direct

- Azure AD Connect

- Azure Site Recovery

- Microsoft 365

- On Premise Microsoft Exchange and Hybrid Cloud

- Microsoft SQL Server

- Microsoft Remote Desktop Services

- Microsoft Hyper-V and VMWare Clustered Environments

- Enterprise Anti-Virus solutions

- Enterprise backup solutions - Veeam, Storage Craft, Datto, Azure

• Knowledgeable of Enterprise Class Storage Solutions, and Software Defined Storage

• Working knowledge of HP, Dell, and SonicWall hardware

• Understanding of 802.1Q VLANS and Traffic Prioritization

SOFT SKILLS & ABILITIES:

• Strong written and verbal communication skills

• Pleasant and professional demeanor in all client and internal communications

• Independent worker and able to work effectively on daily tasks without direct supervision

• Strong organization skills and ability to operate efficiently throughout daily tasks

• In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate

• Demonstrates empathy with users and professionalism at all times

• Work well with clients at all levels, from executive to IT personnel to end user

• Operates with client satisfaction in mind

• Energy, enthusiastic and results-oriented

EDUCATION, EXPERIENCE, & KNOWLEDGE:

• Bachelor's degree preferred

• 10+ years of relevant IT experience

• Preferred Certifications

o Microsoft Azure Administrator

o Microsoft Azure Database Administrator Associate

o SonicWall Network Security Professional (SNSP)

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Use of computer and office equipment

• Ability to remain calm in stressful situations

• Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

• Ability to schedule for evening or weekend work occasionally

• Valid driver's license in your state of residence and reliable personal vehicle

Benefits:

• Competitive salary

• Relaxed Company Culture

• Generous Vacation Allowance

• Health/Dental/Vision Insurance

• Flu Shots

• Life Insurance

• Long and Short Term Disability Insurance

• Investment in Professional Development

• Value Recognition and Rewards

• 9 paid holidays

• Birthday Paid time off

• Generous Company 401K 4% Match

• Company laptop & Cell Phone

• Team Outings & Events

• Flexible Work/Life Balance Valued

Salary Description

$70-$110K BOE

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