Hotel Shuttle Driver- Hilton Garden Inn Sacramento/Natomas Airport

4 weeks ago

Sacramento, California, United States WSManagement Inc Full time

POSITION SUMMARY

The Driver is responsible for providing complimentary shuttle transportation for hotel guests in accordance with hotel standards for guest satisfaction and safety and security. Responding in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.

DUTIES AND RESPONSIBILITIES

  1. Demonstrates knowledge and commitment to company's mission, values and standards of ethical behavior and outstanding customer service both internally and externally.
  2. Models a positive and professional image that emulates the organization's mission and encourages a spirit of cooperation with co-workers.
  3. Provides support to co-workers and promotes teamwork by sharing information useful to achieving desired results.
  4. Ensures that all employees are treated fairly, with kindness, dignity, and respect.
  5. Complies with all company and departmental policies and procedures.
  6. Transports guests safely and courteously in the company vehicle in a timely manner.
  7. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
  8. Assist guests with loading luggage including delivery or pickup to guest room(s) as needed, without damaging belongings.
  9. Maintain and service hotel vans on a regular basis.
  10. Maintains logs on vehicles for registration, oil change, maintenance, and safety inspection checks.
  11. Ensure vehicles are clean and presentable at all times.
  12. Coordinate multiple pickups and drop-offs with front desk while adhering to a schedule.
  13. Pass on guest requests to the front desk, housekeeping and/or maintenance personnel.
  14. Remove litter from front and back parking areas as needed.
  15. Ensure hotel entrances are accessible and safe at all times.
  16. Stays abreast of industry trends and regulatory issues; as well as professional standards and makes recommendations on improvement processes.
  17. May be requested participate in workshops and seminars to stay current with industry specific training or opportunities.
  18. Communicates information to management timely.
  19. Adheres to company policies and procedures:
  20. Maintains reference and training material necessary for performing company processes.
  21. Performs other related duties as required.

The above listing of duties and responsibilities is not intended to be all-inclusive but rather to serve as a description of the range of duties and general nature of the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

KNOWLEDGE, SKILLS, ABILITIES & QUALIFICATIONS

  1. 2-4 years' experience in the hospitality industry highly preferred.
  2. High school diploma or equivalent required.
  3. Must possess a thorough knowledge of principles of effective business and guest service relations with excellent customer service at all times.
  4. Physically and visually able to drive a 14-passenger vehicle at all times.
  5. Practice written safety standards and rules at all times.
  6. Must be able to push/pull/lift up to 50 pounds.
  7. This position frequently requires walking, driving, reaching, and use of hands and fingers.
  8. Able to stand and walk for long periods of time through the work day.
  9. Reaching, pushing, pulling, lifting, twisting of body at the waist, and bending are required.
  10. Previous customer service or hotel experience required, "Hilton" Experience helpful.
  11. Must possess ability to maintain effective and quality work performance consistently.
  12. Must possess a thorough understanding of hotel regulations, operational processes, policies and obligations.
  13. Must exhibit performance of which position requires for effectiveness and efficiency in the daily, weekly, and monthly expectations.
  14. Commitment to the company mission to consistently deliver high quality performance, excellent customer service both internally and externally. Embracing of the company values of excellent customer service, honesty & integrity, teamwork, innovation, and compliance
  15. Ability to represent Company in an ethical and professional manner, and to maintain accountability at all times.
  16. Ability to interact tactfully, effectively, and professionally with other employees, guests, external business partners agencies/personnel and the general public, while in your role during your duration of employment.
  17. Willingness and ability to function as an effective team member through good communication and cooperation.
  18. Must demonstrate flexibility and ability to adapt to change
  19. Ability to organize, prioritize and meet deadlines
  20. Ability to maintain confidentiality and be discreet
  21. Must be able to multi-task and handle pressure
  22. Must be able to follow instructions and to accept feedback
  23. Must successfully pass background check and any other pre-employment requirements specific to your role.
  24. Must be able to operate office equipment, as appropriate.
  25. Willing to work beyond normal working hours, weekends, holidays, and/or on other shifts and in other positions, when necessary
  26. Must be able to read, write and speak the English language sufficiently and comprehensibly enough to perform the essential functions of the job
  27. Sufficient computer skills including proficiency in Microsoft Office, Outlook, Teams, Accounting Software, hotel guest software, all software used by the hotel or office and /or Internet to perform required duties
  28. Knowledge of standard office practices
  29. Ability to understand and follow applicable regulations, policies and procedures fully and consistently.
  30. Good grammatical, punctuation and spelling skills.
  31. Strong detail orientation and high accuracy level.
  32. Strong communication skills, both one-on-one and in a group, and ability to listen and respond to questions effectively.
  33. Creative problem-solving abilities.
  34. Ability to inspire trust and respect, and mobilize others.
  35. Ability to lead and motivate others to achieve desired results.
  36. Ability to exercise discretion and independent judgment, and reach logical, practical decisions.
  37. Ability to think strategically, master change, and maintain future orientation.

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