GENERAL SUMMARY

Under minimal supervision of the Lead Coordinator and Patient Access Manager, follows established organizational policies and procedures. Demonstrates working knowledge of scheduling and registration processes, compliance with Medicare requirements, verification and insurance processes, and collections of patient financial responsibility for all medically stable Emergency Department patients. Completes screening process for HCHCP eligibility, files application for HCHCP, calculates self-pay pricing for discharging ED patients. Responsible for obtaining and verifying demographic, confidential clinical and financial information necessary to accurately and efficiently schedule follow up physician appointments and add-on services. Provides excellent concierge assistance to patients, family members, visitors in person or over the phone. Understands and adheres to all EMTALA, CMS, TJC, and HIPAA requirements when validating the hospital account. Works directly with nurses, medical staff, ancillary departments, insurance carriers, care management/utilization, HIM, and other external professionals to assist patients with obtaining health care and financial assistance services. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital.

Qualifications

QUALIFICATIONS:

Requires a level of knowledge equivalent to that ordinarily acquired through the completion of High School Diploma or GED. Associate Degree in Business preferred and completion of the CHAA exam is a plus. 3+ years' experience in Registration, Scheduling, and/or Collections and Billing.

WORKING CONDITIONS

Works primarily in a normal office environment where there are limited physical discomforts due to temperature, noise, dust, and the like. This position has been evaluated as a Level 3 in accordance with the Occupational Safety and Health Administration (OSHA) definition of occupational exposure to blood borne pathogens. Level III Positions in this category require the performance of tasks which do not involve exposure to blood and potentially infectious body fluids.

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