Patient Services Advocate

4 weeks ago

Oakland, United States LifeLong Medical Care Full time


Patient Services Advocate

Job Locations

US-CA-Oakland

ID

2024-5656

Overview

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Patient Services Advocate (PSA) at our East Oakland Health Center. As part of a team of Patient Services Advocates and Eligibility Specialists, Patient Services Advocates (PSA) provide assistance, information, and support to new and established patients in determining eligibility for health services under various private and public health care assistance programs. Patient Services Advocates provide community outreach, screening and enrollment at various local events and festivals in Alameda and Contra Costa counties. PSA also serve as patient registrars and navigators for new LifeLong patients within the organization.

This is a full time, benefit eligible position.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $20 - $24/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

  • Interviews and screens new and established patients to determine eligibility for health insurances and other programs including Medi-Cal, Covered California, CalFresh, HealthPac and Contra Costa CARES.
  • Assists patients and community members with completing and submitting applications through Covered California and other benefit applications.
  • Registers new patients, schedules appointments, and provides information on LifeLong Medical Care's locations, services and available programs.
  • Responsible for tracking and reporting all required data for enrollment and outreach efforts.
  • Schedules Medi-Cal appointments for patients to meet with On-site Eligibility Workers.
  • Schedules, conducts and tracks patient assistance, follow-up and outcomes.
  • Advocates for patients with County and State Social Service agencies by helping file appeals and other actions.
  • Conducts outreach calls to new Medi-Cal members assigned to LifeLong to register them and get them into care.
  • Takes all classes and test to become a Certified Enrollment Counselor
  • Attends all eligibility related meetings and trainings.
  • Utilizes Epic and other electronic systems to enter patient information and research history.
  • Conducts outreach with other county organizations to screen uninsured patients for health insurance and/or other programs.
  • Participates in community outreach to raise awareness of available health and social services programs.
  • Assists in verifying eligibility two days in advance when necessary. Notifies patients when there's a change in their eligibility or coverage.
  • Coordinates with LifeLong Medical internal staff, and other organizations to resolve patient issues.
  • Performs other duties as assigned.
Qualifications
  • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
  • Strong organizational, administrative, multi-tasking, prioritization and problem-solving skills.
  • Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
  • Ability to effectively present information to others, including other employees, community partners and vendors.
  • Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
  • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
  • Excellent interpersonal, verbal, and written skills.
  • Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
  • Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
  • Make appropriate use of knowledge/ expertise/ connections of other staff.
  • Be creative and mature with a "can do", proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements

  • High school diploma or GED.
  • Minimum of two years social service or administrative experience in a clinical or social services setting.
  • Excellent verbal and written communication skills with ability to communicate effectively with elderly or disabled adults from varying cultural and ethnic backgrounds.
  • Proficient in Microsoft office Word, Excel, Outlook.
  • Able to work some evenings and weekends.
  • Access to reliable transportation with current liability insurance.

Job Preferences

  • College degree in related field
  • Experience in working in a community health center.
  • Knowledge of Medi-Cal and Medicare-related benefits and other programs for low-income clients.
  • EPIC electronic health record (EHR) and practice management (EPM) experience.
  • Bilingual English/Spanish.

  • Patient Services Advocate

    4 weeks ago

    Oakland, United States LifeLong Medical Care Full time

    Patient Services Advocate Job Locations US-CA-Oakland ID 2024-5656 Overview Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Patient Services Advocate (PSA) at our East Oakland Health Center. As part of a team of Patient Services Advocates and Eligibility...

  • Patient Services Advocate

    4 weeks ago

    Oakland, United States LifeLong Medical Care Full time

    Overview: Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Patient Services Advocate (PSA) at our East Oakland Health Center. As part of a team of Patient Services Advocates and Eligibility Specialists, Patient Services Advocates (PSA) provide assistance, information, and support to new and established patients in...

  • Patient Services Advocate

    3 weeks ago

    Oakland, United States LifeLong Medical Care Full time

    Overview: Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Patient Services Advocate (PSA) at our East Oakland Health Center. As part of a team of Patient Services Advocates and Eligibility Specialists, Patient Services Advocates (PSA) provide assistance, information, and support to new and established patients in...

  • Patient Health Advocate

    2 weeks ago

    Oakland, United States Somatus Full time

    Overview As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic...

  • Mental Health Patients' Rights Advocate

    4 weeks ago

    Oakland, United States Mental Health Assn of Alameda County Full time

    MENTAL HEALTH PATIENTS' RIGHTS ADVOCATE - ALAMEDA COUNTYHave you advocated on behalf of family members who have faced involuntary hospitalization while experiencing mental health crisis? Do you wish for the power to defend the civil rights of people receiving mental health treatment? Would you like a career positively influencing the mental health system?You...

  • Mental Health Patients' Rights Advocate

    3 weeks ago

    Oakland, United States Mental Health Assn of Alameda County Full time

    MENTAL HEALTH PATIENTS' RIGHTS ADVOCATE - ALAMEDA COUNTYHave you advocated on behalf of family members who have faced involuntary hospitalization while experiencing mental health crisis? Do you wish for the power to defend the civil rights of people receiving mental health treatment? Would you like a career positively influencing the mental health system?You...

  • Health Advocate Coordinator

    2 days ago

    Oakland, United States Dream Youth Clinic Full time

    **Position Summary**: Under the supervision of the Operations Manager, the Health Advocate Coordinator oversees the coordination of advocate/navigation services including planning, organizing, and staffing in support of youth advocate navigation services and activities. This position maintains the integrity of all data through standard processes and...

  • Patient Services Representative

    2 weeks ago

    Oakland, United States Asian Health Services Full time

    **LOCATION: HMC** **JOB SUMMARY**: The Patient Services Representative (PSR) performs all the administrative services relating to the checking in and checking out of patients and provides general support services for the unit as described herein. Thus, the PSR plays a key role in creating and maintaining a welcoming environment for patients; ensuring...

  • Family Advocate

    2 weeks ago

    Oakland, United States SPANISH SPEAKING UNITY COUNCIL Full time

    **Title**:Family Advocate** **Reports To**:Family Community & Partnerships Coordinator** **Department**:Children & Family Services** **Location**:Oakland or Concord** **Schedule**:Monday through Friday** **Salary**:$24.59-$30.92 plus $1,000 sign on bonus** **Travel**:Local travel may be required** **Employee Status**:Regular, Full-time,...

  • Youth Advocate

    1 week ago

    Oakland, United States First Place for Youth Full time

    First Place For Youth-Join Our Team Video! Are you dedicated to empowering and supporting youth, regardless of their background? We're searching for passionate individuals to make a positive impact on the lives of foster youth. Become an integral part of their transformative journey and join the First Place for Youth team. About First Place for Youth...

  • Customer Service Escalation Advocate, Afterpay

    1 week ago

    Oakland, United States Afterpay Full time

    **Company Description** It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Family Advocate

    2 weeks ago

    Oakland, United States Brighter Beginnings Full time

    **Title**:Family Advocate **Reports to**:Senior Program Manager: Family Partnership Program **Status**:Non-Exempt / Hourly / Full-Time / In-person **Location**:Oakland, CA and throughout Alameda County **Pay**:$25/ hour **$1,000 Sign-on Bonus!** **Receive 50% upon hire, and 50% after 6-month probationary period**.** **Our Mission & Vision** The Brighter...

  • Family Advocate

    1 week ago

    Oakland, United States Spanish Speaking Unity Council Full time

    Title: Family Advocate Reports To: Family Community & Partnerships CoordinatorDepartment: Children & Family ServicesLocation: Oakland or ConcordSchedule: Monday through FridaySalary: $24.59-$30.92 plus $1,000 sign on bonusTravel: Local travel may be requiredEmployee Status: Regular, Full-time, Non-ExemptUnion: SEIU 1021Supervises: N/ABenefits: Three weeks...

  • Family Advocate

    4 weeks ago

    Oakland, United States SPANISH SPEAKING UNITY COUNCIL Full time

    Job DescriptionJob DescriptionTitle: Family AdvocateReports To: Family Community & Partnerships CoordinatorDepartment: Children & Family ServicesLocation: Oakland or ConcordSchedule: Monday through FridaySalary: $23.80-$29.93 plus 3% annual increasesTravel: Local travel may be requiredEmployee Status: Regular, Full-time, Non-ExemptUnion: SEIU...

  • Family Advocate

    2 days ago

    Oakland, United States SPANISH SPEAKING UNITY COUNCIL Full time

    Job DescriptionJob DescriptionTitle: Family AdvocateReports To: Family Community & Partnerships CoordinatorDepartment: Children & Family ServicesLocation: Oakland or ConcordSchedule: Monday through FridaySalary: $24.59-$30.92 plus $1,000 sign on bonusTravel: Local travel may be requiredEmployee Status: Regular, Full-time, Non-ExemptUnion: SEIU...

  • Family Advocate

    2 weeks ago

    Oakland, United States SPANISH SPEAKING UNITY COUNCIL Full time

    Job DescriptionJob DescriptionTitle: Family AdvocateReports To: Family Community & Partnerships CoordinatorDepartment: Children & Family ServicesLocation: Oakland or ConcordSchedule: Monday through FridaySalary: $24.59-$30.92 plus $1,000 sign on bonusTravel: Local travel may be requiredEmployee Status: Regular, Full-time, Non-ExemptUnion: SEIU...

  • Community Health Advocate

    2 weeks ago

    Oakland, United States Altais Health Solutions Full time

    **About Our Company** At Altais, we're looking for bold and curious innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, patients, and the clinical community. Doctors today are faced with the reality of spending more time on administrative tasks than caring for patients....

  • Youth Advocate

    2 days ago

    Oakland, United States First Place for Youth Full time

    Job DescriptionJob Description First Place For Youth-Join Our Team Video!Are you dedicated to empowering and supporting youth, regardless of their background? We're searching for passionate individuals to make a positive impact on the lives of foster youth. Become an integral part of their transformative journey and join the First Place for Youth team....

  • Youth Advocate

    1 week ago

    Oakland, United States First Place for Youth Full time

    Job DescriptionJob Description First Place For Youth-Join Our Team Video!Are you dedicated to empowering and supporting youth, regardless of their background? We're searching for passionate individuals to make a positive impact on the lives of foster youth. Become an integral part of their transformative journey and join the First Place for Youth team....

  • Dir - Pi, Patient Advocate

    23 hours ago

    Oakland Park, United States Fort Lauderdale Behavioral Health Center Full time

    **Responsibilities**: **Fort Lauderdale Behavioral Health Center **is a 182-bed, acute care psychiatric hospital located in the beautiful Oakland Park neighborhood of Fort Lauderdale, FL. FLBHC features individual units for children, adolescents, adults, and seniors, and offers inpatient acute care, partial hospitalization, and intensive outpatient programs....