Engineering Program Manager

2 weeks ago

San Jose, United States PayPal Full time

What you need to know about the role PayPal’s Checkout product supports a two-sided network solution that includes consumers utilizing the PayPal Digital Wallet and merchants integrating through our PayPal Commerce Platform. As a Program Manager, you will plan, execute, track, and manage end to end solutions to ensure the desired customer and business value is delivered. You will drive efforts across the PayPal enterprise – focused on product teams and including operations, infrastructure, and all other functions necessary to deliver our goals. Meet Our Team The PMO team drives and delivers programs across PayPal, building new products and launching them globally. These programs span multiple teams, projects, locations and involve complex technologies.

Your way to impact

You will grow the PayPal Checkout monthly active consumers and offer a personalized and recognized online payment solution that is an easy, flexible, and rewarding way to pay. 
 

Your day to day

In this role, you will:  

  • Drive the coordinated management of large, complex programs over a finite period of time in order to achieve specific business goals. Ensure the timely delivery of business value and the efficient use of organizational resources.  

  • Partner with Business and Technology leadership to establish a solid understanding of the vision, purpose and expected business benefits of a program. Ensure measurable KPIs are defined and aligned to company goals and objectives.  

  • Manage the program-level decomposition of work across multiple delivery teams. Work across organizational boundaries to define program interdependencies and release plans.  

  • Partner closely with Product Owners, Product Development teams to execute and deliver programs aligning to product vision and program goals, objectives and timelines. Make sure appropriate domain resources are engaged. Helps define creative solutions to address resourcing challenges.  

  • Drive resolution of program-level issues leveraging scrum-of-scrums as needed. Facilitate executive-level escalations and program-level change management.  

  • Monitor health of program delivery. Track program-level status, risks, issues and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution.  

  • Manage program-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status. Lead program-level reviews with delivery teams, stakeholders and executive management as required.  

  • Drive the integration and adoption of agile delivery practices across delivery teams. Facilitate program retrospectives to identify improvement opportunities. Evangelize and integrate desired changes in order to enable continuous improvement.  

  • Lead by example. Actively coach Product Owners, Scrum Masters, and Delivery teams in order to promote successful adoption of agile practices. Cover key management roles as needed to ensure the success of program delivery efforts.  

What You Need to Bring

  • Minimum of 6  years in a program manager role

  • Experience organizing multiple teams delivering on software/product development initiatives. Agile lifecycle management experience preferred.  

  • A track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.  

  • Experience developing effective, matrixed, cross-organization relationships, collaboration and communication across business and technology stakeholders. Experience collaborating with teams and stakeholders across multiple geographies preferred.  

  • A strong technical acumen and strong voice for the customer across the program delivery lifecycle.  

  • Good knowledge of project management process, project management software tools, templates and management techniques.  

  • Experience with different software development methodologies including the agile development methodology such as Scrum.  

  • Success in developing program/project level artifacts to support a major software implementation program with concurrent releases.  

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

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