Customer Service Administrator

3 weeks ago


Hadley, Massachusetts, United States Aditi Consulting Full time
Payrate: $15.00-$17.00/hr

Job Summary/Description:
  • The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services by following standard scripts, policies, and procedures. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc.
  • Trained in and proficient in responding to inquiries across many programs.
  • At a minimum, 10 programs and at least one communication channel.
  • Identify customer needs and expectations
  • Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)
  • Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department.
  • Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.
  • Maintain quality service by following established policies and procedures
  • Ensure proper security procedures are followed on all customer interactions
  • Other duties as assigned
Minimum Required Skills:
  • Call Center experience a plus, but will train the right person.
  • Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation
  • Should have knowledge and experience with Microsoft Office
  • Demonstrate excellent time management, organizational, and problem solving skills
  • Excellent oral and written communication skills.
  • Spanish language skills are a plus but not required.
  • Strong attention to detail and good listening skills
  • Experience with Live Chat a plus.
Minimum Education Requirement:
  • Experience with a call center management phone system
  • Bachelor's degree is preferred Or 18 mos. to 3 years of customer service experience.
Pay Transparency:
The typical base pay for this role across the U.S. is: $15.00-$17.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (https://www.aditiconsulting.com/privacy-policy).

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi's use of AI technology including calls from an AI Voice Recruiter.

#AditiConsulting

  • Hadley, Massachusetts, United States Pearson Full time

    SUMMARYThe Operations Administrator is responsible for working collaboratively with teams from Pearson VUE (VUE) and Evaluation Systems (ES), primarily with operational and program support teams, to ensure key elements of customer service and test administration are delivered effectively and efficiently to candidates.The Operations Administrator provides...


  • Hadley, Massachusetts, United States Walmart Full time

    Job Overview\As a Customer Service Associate at Walmart, you will provide exceptional service to our customers by acknowledging and greeting them with a smile. You will answer their questions, help them find products, shop for their online orders, and dispense orders while engaging in conversation.\Sales and Customer Service\You will be responsible for...


  • Hadley, Massachusetts, United States US Tech Solutions Full time

    2 shifts available, see quantity below: 1. 8A - 4:30P ET Mon-Fri (Qty: 1 worker) 2. 10A-6:30P ET Mon-Fri (Qty: 2 workers)The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services by following standard scripts, policies, and...


  • Hadley, Massachusetts, United States US Tech Solutions Full time

    Job Decsription: Duration: 9 months contract (with possible extension)2 shifts available, see quantity below: 1. 8A - 4:30P ET Mon-Fri (Qty: 1 worker) 2. 10A-6:30P ET Mon-Fri (Qty: 2 workers)The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the...


  • Hadley, Massachusetts, United States Walmart Full time

    **About the Role**We are looking for a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will be responsible for providing an exceptional shopping experience for our customers.Responsibilities:**Greet and thank customers in a positive and courteous manner.Process customer transactions efficiently and...


  • Hadley, Massachusetts, United States Wal-Mart Stores , Inc. Full time

    Company OverviewAt Walmart, we strive to create a positive shopping experience for our customers. As a Customer Service Ambassador, you play a vital role in ensuring that every customer feels welcome and valued.Job DescriptionWe are looking for a highly motivated and organized individual to join our team as a Cashier & Front End Services Specialist. In this...


  • Hadley, Massachusetts, United States Walmart Full time

    About Our TeamAs a Sales Associate at Walmart, you'll be part of our dynamic General Merchandise team. We're looking for enthusiastic and customer-focused individuals to join us in delivering exceptional service to our customers.


  • Hadley, Massachusetts, United States Walmart Full time

    About the RoleWe are seeking highly motivated and customer-focused individuals to join our Sales Associate team at Walmart. In this role, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a high level of store appearance.


  • Hadley, Massachusetts, United States Harbor Freight Tools Full time

    Company OverviewHarbor Freight Tools is a growing company with a mission to provide quality tools and services to our customers.Salary and BenefitsThis full-time position offers a competitive hourly rate of $21.50 and comprehensive benefits, including medical, dental, vision, life insurance, and a 401(k) plan with company match.Job ResponsibilitiesAs a...


  • Hadley, Massachusetts, United States Stop & Shop Full time

    Company Overview:At Stop & Shop, we have a long history of serving our customers and taking care of each other. Our commitment to providing excellent service has earned us the trust of our customers for over 100 years. As a member of our team, you will be part of a welcoming community where everyone can thrive.About Us:We are more than just a grocery store...


  • Hadley, Massachusetts, United States Whole Foods Market Full time

    As a Retail Customer Service Representative at Whole Foods Market, you'll be part of a talented team dedicated to delivering exceptional customer experiences. Your key responsibilities will include providing personalized support to customers, responding to their inquiries, and resolving any issues they may encounter. Additionally, you'll contribute to...


  • Hadley, Massachusetts, United States Famous Footwear Part time

    About This RoleWe are seeking a highly motivated and customer-focused individual to join our sales team as a Sales Associate. As a Sales Associate, you will be responsible for creating a positive and engaging shopping experience for our customers.


  • Hadley, Massachusetts, United States Pride Full time

    ResponsibilitiesDeliver warm and friendly customer greetings, ensuring a positive shopping experience for all customers.Master cash handling skills, accurately processing transactions and managing cash refunds and exchanges with ease.Play a crucial role in the shift change process, expertly counting money at the beginning and end of each shift.Process...


  • Hadley, Massachusetts, United States Stop & Shop Full time

    Why Work at Stop & Shop?At Stop & Shop, we strive to create a workplace that reflects the values of our communities. We believe in empowering our associates to make a positive impact, whether through customer service, community involvement, or simply being a friendly face in the neighborhood.We are proud to offer a dynamic work environment that fosters...

  • Deli Clerk

    3 days ago


    Hadley, Massachusetts, United States Stop & Shop Full time

    Job SummaryAs a deli clerk, you'll be responsible for maintaining deli cases, slicing meats and cheeses, and preparing other products. You'll share your expertise with customers by offering them great meal options and helping them find exactly what they're looking for.This role requires excellent customer service skills, attention to detail, and the ability...


  • South Hadley, Massachusetts, United States SNI Companies Full time

    Job Details Our client is looking for a friendly Customer Service Representative to join their team You'll be the first point of contact for customers, providing top-notch support, resolving inquiries, and ensuring a positive customer experience. Responsibilities:Handle customer inquiries via phone and email. Provide accurate information about products or...

  • Customer Service Rep

    3 weeks ago


    Hadley, Massachusetts, United States Domino's Pizza LLC Full time

    Domino's - 459 Russel St [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store; Ensure orders are...


  • South Hadley, Massachusetts, United States Rockys Ace Hardware Full time

    About Us: Rockys Ace Hardware is a leading hardware retailer dedicated to providing our customers with exceptional service and quality products. We are committed to being the best place for our customers to shop and we strive to provide an outstanding shopping experience.Job Summary:We are seeking a highly motivated and results-driven Retail Sales Associate...


  • Hadley, Massachusetts, United States Stop & Shop Full time

    Opportunities at Stop & ShopAs a grocery clerk, you'll have the chance to work in a dynamic environment where no two days are ever the same. You'll have opportunities to develop new skills and take on additional responsibilities as you grow in your role.What We Offer- Competitive salaries and comprehensive benefits- Discounts to support your professional and...


  • Hadley, Massachusetts, United States Walmart Full time

    **Company Overview:**    Walmart is a leading retailer committed to providing excellent customer service and creating opportunities for growth and development. As an Online Order Filler & Delivery associate, you will be part of a dynamic team dedicated to delivering top-notch customer experiences.    Responsibilities:Welcome customers warmly and...