Warehouse Support Technician

4 weeks ago

Atlanta, United States ACL Digital Full time

Purpose:
The Atlanta Public School System is seeking the services of multiple warehouse support technicians to provide direct and indirect logistical support to IT field support techs and other SMEs who provide direct support to Client schools and administrative locations.
Scope of Work/Key Responsibilities:
Monitor support tickets submitted for parts requests and promptly assign parts
Responsible for picking up obsolete equipment from schools and other Client locations
Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.
Ordering parts to maintain a healthy inventory
Maintain/track all Client assets in a database
Provide project support to schools and other Client locations
Install Apple apps unto devices as required.
Troubleshoot and resolve minor wireless, network or switch issues
Troubleshoot and resolve printer (or print) issues.
Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams
Perform proactive support activities including but not limited to:
Checking computer labs & media centers
Updating Apple IOS on MacBook, iPad & iPod carts
Installing and setting up Air Watch on mobile devices
Installing Windows updates and patches
Identify and update (or report) unsupported operating systems i.e. Win XP
Ensuring that antivirus software installed on all machines
Checking Interactive White Boards (and Projectors) in classrooms
Update user and asset information in database (as necessary)
Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.
Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.
Maintain exceptional customer service posture at ALL TIMES.
Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.
Contract Duration:
1 year (initial)
Option to extend annually - based on performance.
Skills and Qualifications:
2+ years' work experience (minimum) 5 years for Lead Techs
+ Certification (Required for Lead Techs. Only)
Strong customer service skills
Knowledge of best practice security standards and techniques
Microsoft Windows certification is a plus
Must have clean criminal record with the ability to pass finger-print background check
Must be authorized to work in the United States.
Must hold a valid drivers license.
Personal Attributes:
Creativity and strong attention to detail
Ability to work effectively on tight deadlines, as necessary
Excellent command of English language
Oral and written communication skills
Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
Positive, productive team player
Desire to learn new skills and improve
Education/Training:
Equivalent combination of education and experience will be considered.
Work:
This work will be completed on-site at the Client warehouse or at any of the Atlanta Public Schools sites or buildings in the metro Atlanta area. The technician would need to work M, T, W, TH, F (typically 8am 5pm). Hours may change slightly to accommodate the school hours for elementary, middle and high schools.
Warehouse technicians will be required to pick up or drop-off parts to/from Client locations and must have their own means of transportation.
Leadership:
The warehouse support tech will take day-to-day direction from the Client Asset Lead. He/she will be responsible for providing regular updates and meeting the deadlines imposed by the district.
Submissions:
Candidate Resume/profile

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