Frozen Clerk/Dairy Clerk

2 weeks ago

Sioux Falls, United States Hy-Vee Full time
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Frozen Foods Clerk

Department: Frozen Foods

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Core Competencies
  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism
Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Rotates and replenishes merchandise and ensures highest quality standards are met.
  • Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
  • Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
  • Builds end caps display and fills these areas through the week as necessary.
  • Unloads trucks, checks in product, puts product away, and may review invoices.
  • Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
  • Orders product and supplies as necessary.
  • Assists with inventory.
  • Prices products for customers as necessary.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic
    direction.
Education and Experience:

No education requirement. Six months or less of similar or related work experience preferred.

Physical Requirements:
  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.


Working Conditions:

This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system

Contacts:

Has daily contact with customers and suppliers/vendors.

Are you ready to smile, apply today.

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