FM Services Program Manager

3 weeks ago

Boston, United States Jones Lang LaSalle IP, Inc. Full time
JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Reporting daily to the Senior Program Manager overseeing Integrated Facility Management (IFM) third party supplier (3P) Services for their assigned area, the Program Delivery Manager for FM Services provides service line oversight, supplier management, and financial oversight for all FM Service activities. They will drive existing and new initiatives ensuring that stakeholders are consulted and kept apprised of status, that financial impact is documented, and that operations teams are prepared in terms of change management and tools for success. The candidate should possess strong program management skills and is responsible for ensuring that the vendor is managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). The candidate will work to understand the customer experience and lead vendors and IFM teams in reducing defects, streamlining service, and adding value for customers.

Essential Duties & Responsibilities
  • Assumes a lead role representing the service lines within the IFM team.
  • Ensures services are managed and delivered consistently across the assigned area.
  • Ensures suppliers are managed strictly in line with both IFM and client contracts, and associated agreed KPIs and SLAs
  • Demonstrates high energy for the business and the ability to energize internal and external partners to improve performance and customer impact.
  • Leads medium to large, complex cross-functional initiatives and programs end-to-end using a formal project management office (PMO) process.
  • Facilitates the development of a charter and integrated timeline for assigned area. Ensures all functions remain on schedule and issues are escalated and resolved for successful delivery of initiatives and program objectives.
  • Maintains client relationships and manages conflict resolution.
  • Maintains on-site presence and ensures vendor team's service performance criteria are being met.
  • Identifies and addresses areas of concern regarding potential liabilities and risk to Manager and Area Leads.
  • Facilitates key communication meetings for the program and assigned initiatives.
  • Responsible for program-related quarterly business review (QBR) reporting and financial tracking/reporting of assigned area.
  • Responsible for tracking and collecting supplier progress through data metrics.
  • Manages internal and external relationships in support of program.
  • Provide consultation on complex medium to large scale projects that integrate into an organized program.
  • Leads by example and demonstrates behaviors consistent with the company's values.
  • Demonstrates continuous effort to improve operations, service levels, and streamline work process.
  • Other duties may be assigned.
Qualifications
  • Bachelor Degree from an accredited institution
  • Minimum three years' experience in commercial real estate or comparable industry, with exposure to supplier management, contract management, janitorial, flooring, waste management, pest control and shredding services.
  • Facility Management industry recognized related qualifications/certifications preferred.
  • Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, SOP's, in client's distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
  • Requires in-depth knowledge of financial terms and principles. Ability to forecast and articulate guidance to IFM counterparts in preparation of budgets and monthly reporting. Conduct financial/business analysis including the preparation of reports.
  • Strong process skills, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.
  • Strong interpersonal skills with the ability to interact with executive level internal & external clients
  • Organizational & detailed-oriented with the ability to prioritize and manage differing needs of the business.
  • Proficiency with Microsoft Office products.
  • Assumes complete responsibility for assignments of moderate complexity, and continues to aggressively improve skill base.
  • Position will work primarily at client site with potential daily stakeholder interaction
  • Travel as needed
Location:

On-site -Arlington, VA, Boston, MA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Flexible and Remote Work Arrangements may be available


JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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