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Help Desk Technician

1 month ago

Poway, United States Careerbuilder-US Full time

Role: Print Production Level 3

Location: Poway CA 92064

Duration: 12+ months (Possible Extension)

Shift Hours: 8:00 AM - 5:00 PM M-F

ESSENTIAL FUNCTIONS:-

  • Responding to DocuCare tickets. CA will be assigned a route for which will be responsible. Each route will have multiple building that have up to 600 Xerox devices for which the individual will be responsible for making sure that all devices have supplies on hand and paper.
  • Also, they will be asked to assist in picking up IT equipment such as desktops that will need to be taken back to IT.
  • Possesses skills and competencies to deliver contracted customer requirements- Tasks and activities are defined and routine.
  • Ability to lift and move up to 50 pounds - Point of contact to receive, review and electronically log customer jobs.
  • Operate office/production equipment (printer, copier, fax, scan)- Apply asset tags to office equipment and update database.
  • Track and coordinate the move, add, or change of office equipment assets at customer accounts.
  • Clean and maintain office equipment when necessary - - Process basic forms and update information using a PC Collect and submit meter reads.
  • Problem solves issues to complete production, delivery, and output requirements.
  • Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided- Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications