Fitness Trainer

Key Characteristics Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members. Pride yourself on your work while being punctual, reliable and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Quickly apply information you learned during the online and hands-on training. Essential Duties and Responsibilities Member Engagement through Training Duties Operate the Planet Fitness PE@PF program, including creating the schedule for members. This includes Orientation and DYOP (Develop your own program). Proactively engage with members on the club floor regarding their fitness goals; instruct them on how to safely use the equipment and provide support as needed. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Frequently perform a comprehensive walk of all fitness areas to ensure a great member experience. Quickly address issues as they are identified. Perform prospective member calls and tours; assessing their membership needs and offering Trainer services. Front Desk Tasks (as needed) Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Resolve member concerns and escalate to a Manager as needed. Cleaning and Maintenance (as needed) Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Qualifications/Skills 6-12 months of experience in a customer service environment is preferred. Must be 18 years of age or older Ability to pass a background check Willing to become CPR/AED Certified (Training provided by Planet Fitness) Nationally Certified Training Certificate required Basic computer proficiency Physical Demands Continual standing and moving throughout the club to accomplish tasks during shift. Continual communicating in person or on the phone to exchange information during shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving self in different positions, including bending and twisting, to accomplish tasks. Healthy and Safety Requirements All employees of Planet Fitness are responsible for contributing to a safe and healthy workplace. All employees are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Equal Opportunity Employer