Desktop Support

2 days ago

Sparks, United States SysMind Tech Full time
  • Deskside Admin
  • Install, configure, upgrade, maintain and support desktop systems based on customer service requests.
  • Develop preventive maintenance procedures to avoid system failures.
  • Set user access rights and permissions and create VPN accounts for users.
  • Maintain servers, computers printers, and other software and hardware peripherals.
  • Take regular back-ups of server files and maintain disaster recovery operations.
  • Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.
  • Perform repairs and replacements of software and hardware peripherals.
  • Provide job trainings to new hires as needed.
  • Provide assistance to other Administrators when requested.
  • Perform failure analysis and determine corrective action plans.
  • Plan and execute allotted work within deadlines and maintain records of daily tasks.
  • Oversee inventory management of software and hardware components.
  • Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.
  • Install antivirus software and oversee software license renewals.

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