Front Desk Associate

4 weeks ago


Lincoln, Nebraska, United States Fairfield Inn Lincoln Airport Full time

Full job description

Description

Front Desk Clerk - Part-time and Full-Time

As a front desk associate, you will create memorable experiences for our guests and recognize all the Bonvoy members at check-in. We only hire those who are at the top of their game and specialize in the details If you have what it takes, apply online. I want 100% great customer service. Come be a part of the team.

What will you be doing?

  • Facilitate all transactions to ensure a positive guest experience, including greeting and welcoming all guests, checking in and out, and resolving challenging guest requests and complaints.
  • Represent the hotel with professionalism and decorum, and treat all guests respectfully.
  • Select the appropriate room type based on guests' needs and requests.
  • Perform all related duties as requested and/or assigned by GM.
Requirements:
  • Must be able to work a varied schedule, including days, evenings, weekends, and holidays, and must be able to work under pressure. Weekends are mandatory.
  • Ability to effectively deal with guest complaints in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
  • Excellent phone etiquette, interpersonal, listening, and communication skills, including reading, writing, speaking, and understanding English.
  • High school diploma or equivalent required. Prior hospitality and/or cash handling experience preferred.
  • Must be detail-orientated, able to multi-task, produce high-quality and accurate work, and show professionalism in all facets of the workplace.
  • Must be able to represent the company in a professional, well-groomed, and courteous manner at all times.
WEEKENDS ARE MANDATORY. I'M LOOKING FOR 7 AM TO 3 PM AND 3 PM TO 11 PM. PLEASE CALL 402-413-9003 TO SCHEDULE AN INTERVIEW.

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