Remedy Queue Manager
3 weeks ago
Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: Monitor queues and reallocate tickets to meet response time deadlines, including VIP ticket response. Coordinate tickets that cross organizational boundaries to ensure customer satisfaction. Assign tickets that are out of scope to the Service Desk/Other Teams. Assign tickets to technicians at dedicated sites. Ensure relationship tickets are related to the parent ticket and proper follow-up is performed once an incident is resolved. Coordinate resources with teams across disciplines to ensure AITP SLA targets are met. Assist with presentations at agency meetings and conferences concerning new IT support procedures, equipment, methods, and approaches. Lead other team members to identify and eliminate chronic customer relations problems and share "lessons learned" with other IT specialists within and outside the organization. Keep the team members apprised of new developments in customer relations. Lead the formulation and implementation of innovative techniques for achieving and maintaining a high level of customer satisfaction in conjunction with organizational effectiveness. Refer customers to appropriate resources for response to inquiries or resolution of problems Investigate frequent and significant transmission/communications problems from Remedy and coordinate with the supported tenant. Create a remedy profile creation and update tickets. Create Remedy tickets for NIPR, SIPR, Privileged Access, and Remedy accounts. Investigate Remedy profile issues when identified by the user. Submit modifications for Remedy Support Groups when requested by the tenants. Perform duties associated with Tier 2 level customer support functions. Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. Utilize acquired knowledge to balance user requirements, available resources, and organizational goals and objectives while striving to maintain top-quality customer service. Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for updates to policies, processes, and requirements. Attend weekly Remedy team meetings to focus on goals and future enhancements to processes. Other duties as assigned. Minimum Qualifications: Bachelor’s degree in a related field and 4+ years of relevant experience. A combination of experience and training may be used in lieu of a degree. Secret clearance Tier 3 investigation required. Join our Talent Network
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Remedy Queue Manager
2 months ago
Fort Belvoir, United States Chenega MIOS SBU Full timeRemedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: Monitor queues and...
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Remedy Queue Manager
1 week ago
Fort Belvoir, United States Chenega MIOS SBU Full timeRemedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: Monitor queues and...
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Senior Remedy Administrator
1 week ago
Fort Belvoir, United States OSAAVA Services Full timeJob DescriptionJob DescriptionSenior Systems EngineerThe mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support...
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Sr. Remedy Database Engineer
4 weeks ago
Fort Belvoir, United States Maverc Technologies Full timeBecome part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world's largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective small business partner and...
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Sr. Remedy Database Administrator
3 weeks ago
Fort Belvoir, United States Northern Technologies Group Full timeThe mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support the government in the sustainment of intelligence...
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Sr Remedy DataBase Engineer
2 days ago
Fort Belvoir, United States TENTH MOUNTAIN LLC Full timeJob DescriptionJob DescriptionSr. Remedy Database Engineer1099 $60-70Active TSThe mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. INSCOM provides the Army with a single command to...
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Sr. Remedy Database Administrator
1 week ago
Fort Belvoir, United States Northern Technologies Group Full timeThe mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support the government in the sustainment of intelligence...
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Senior Remedy Database Administrator
1 month ago
Fort Belvoir, United States OSAAVA Services Full timeJob DescriptionJob DescriptionSenior Systems EngineerThe mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support...
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Senior Remedy Database Administrator
3 weeks ago
Fort Belvoir, United States Aperio Global Full timeJob DescriptionJob DescriptionAperio Global is seeking a skilled Senior Systems Engineer to support work for the the G6 Operations Division, performed at Fort Belvoir, VA. The mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other...
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Senior Remedy Database Administrator
1 week ago
Fort Belvoir, United States Aperio Global Full timeJob DescriptionJob DescriptionAperio Global is seeking a skilled Senior Systems Engineer to support work for the the G6 Operations Division, performed at Fort Belvoir, VA. The mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other...
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Fort Belvoir, United States Expression Full timeAre you an experienced database administrator with a strong background in Remedy? We are seeking a talented individual to join our team as a Senior Remedy Database Administrator. In this senior-level role, you will be responsible for overseeing the administration, optimization, and maintenance of our Remedy database infrastructure, playing a critical role in...
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Fort Belvoir, United States Expression Full timeAre you an experienced database administrator with a strong background in Remedy? We are seeking a talented individual to join our team as a Senior Remedy Database Administrator. In this senior-level role, you will be responsible for overseeing the administration, optimization, and maintenance of our Remedy database infrastructure, playing a critical role in...
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Fort Belvoir, United States Northern Technologies Group Inc. Full timeDescription The mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support the government in the sustainment of...
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Senior Remedy Database Administrator
1 week ago
Fort Belvoir, United States Jacobs Full timeYour Impact: Challenging Today. Reinventing Tomorrow. We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships. At Jacobs, we challenge the status quo and redefine how to solve the world's greatest...
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Queue Coordinator with Security Clearance
2 months ago
Fort Meade, United States Tech USA Full timeAs part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Responsibilities include: Monitoring dedicated queues and assign tickets to...
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Queue Coordinator
4 days ago
Fort Meade, United States Stratum Networks Full time**Stratum Networks** **is a rapidly growing information assurance and cybersecurity solutions** **company that provides high-end network and security consulting to Department of Defense and** **Intelligence Community clients. We are looking for a talented and passionate Level 0 Ticket Coordinator** who would support one of our clients located in the...
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Senior Remedy Database Administrator
2 weeks ago
Fort Belvoir, United States Jacobs Full timeYour Impact:Challenging Today. Reinventing Tomorrow.We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.At Jacobs, we challenge the status quo and redefine how to solve the world's greatest...
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Senior Remedy Database Administrator
7 days ago
Fort Belvoir, United States Jacobs Full timeYour Impact:Challenging Today. Reinventing Tomorrow.We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.At Jacobs, we challenge the status quo and redefine how to solve the world's greatest...
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Remediation Contractor
2 months ago
Fort Worth, United States Superior Contracting & Maintenance Full timeJob DescriptionJob DescriptionSuperior Contracting & Maintenance is seeking a Remediation Contractor to join our team. In this role, you will be responsible for managing and implementing property damage remediation across our wide range of services. You will work closely with our property management clients to ensure that the remediation process is...
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Remediation Contractor
7 days ago
Fort Worth, United States Superior Contracting & Maintenance Full timeSuperior Contracting & Maintenance is seeking a Remediation Contractor to join our team. In this role, you will be responsible for managing and implementing property damage remediation across our wide range of services. You will work closely with our property management clients to ensure that the remediation process is efficient, effective, and timely. Our...