Remedy Queue Manager
1 month ago
Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: Monitor queues and reallocate tickets to meet response time deadlines, including VIP ticket response. Coordinate tickets that cross organizational boundaries to ensure customer satisfaction. Assign tickets that are out of scope to the Service Desk/Other Teams. Assign tickets to technicians at dedicated sites. Ensure relationship tickets are related to the parent ticket and proper follow-up is performed once an incident is resolved. Coordinate resources with teams across disciplines to ensure AITP SLA targets are met. Assist with presentations at agency meetings and conferences concerning new IT support procedures, equipment, methods, and approaches. Lead other team members to identify and eliminate chronic customer relations problems and share "lessons learned" with other IT specialists within and outside the organization. Keep the team members apprised of new developments in customer relations. Lead the formulation and implementation of innovative techniques for achieving and maintaining a high level of customer satisfaction in conjunction with organizational effectiveness. Refer customers to appropriate resources for response to inquiries or resolution of problems Investigate frequent and significant transmission/communications problems from Remedy and coordinate with the supported tenant. Create a remedy profile creation and update tickets. Create Remedy tickets for NIPR, SIPR, Privileged Access, and Remedy accounts. Investigate Remedy profile issues when identified by the user. Submit modifications for Remedy Support Groups when requested by the tenants. Perform duties associated with Tier 2 level customer support functions. Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. Utilize acquired knowledge to balance user requirements, available resources, and organizational goals and objectives while striving to maintain top-quality customer service. Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for updates to policies, processes, and requirements. Attend weekly Remedy team meetings to focus on goals and future enhancements to processes. Other duties as assigned. Minimum Qualifications: Bachelor’s degree in a related field and 4+ years of relevant experience. A combination of experience and training may be used in lieu of a degree. Secret clearance Tier 3 investigation required. Join our Talent Network
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Remedy Queue Manager
2 months ago
Fort Belvoir, United States Chenega MIOS SBU Full timeRemedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: Monitor queues and...
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Remedy Queue Manager
3 weeks ago
Fort Belvoir, United States Chenega MIOS SBU Full timeRemedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: Monitor queues and...
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Senior Remedy Administrator
3 weeks ago
Fort Belvoir, United States OSAAVA Services Full timeJob DescriptionJob DescriptionSenior Systems EngineerThe mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support...
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Sr. Remedy Database Engineer
2 days ago
Fort Belvoir, United States Thomas Talent Network, LLC Full timeSenior technical expert for administrating and developing BMC Remedy products and solutions Accountable for all aspects of Remedy services. Provides administration, and management of Remedy. Provides pro-active monitoring of Remedy from performance and capability management perspectives. Ensures continuity of operations.Patch the Remedy Applications monthly...
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Sr. Remedy Database Engineer
1 month ago
Fort Belvoir, United States Maverc Technologies Full timeBecome part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world's largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective small business partner and...
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Sr. Remedy Database Administrator
3 days ago
Fort Belvoir, United States GCubed Enterprises, Inc. Full timeSr. Remedy Database Administrator Location:Ft. Belvoir, VA NOT A REMOTE POSITION. LOCATED ON FT BELVOIR, VA********** Senior Systems Engineer The mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET...
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Sr. Remedy Database Administrator
4 weeks ago
Fort Belvoir, United States Northern Technologies Group Full timeThe mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support the government in the sustainment of intelligence...
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Sr. Remedy Database Administrator
3 weeks ago
Fort Belvoir, United States Northern Technologies Group Full timeThe mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support the government in the sustainment of intelligence...
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Sr Remedy DataBase Engineer
2 weeks ago
Fort Belvoir, United States TENTH MOUNTAIN LLC Full timeJob DescriptionJob DescriptionSr. Remedy Database Engineer1099 $60-70Active TSThe mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. INSCOM provides the Army with a single command to...
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Sr. Remedy Database Administrator
3 days ago
Fort Belvoir, United States G Cubed Inc. Full timeNOT A REMOTE POSITION. LOCATED ON FT BELVOIR, VA Senior Systems Engineer The mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support...
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Senior Remedy Database Administrator
2 months ago
Fort Belvoir, United States OSAAVA Services Full timeJob DescriptionJob DescriptionSenior Systems EngineerThe mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support...
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Senior Remedy Database Administrator
3 weeks ago
Fort Belvoir, United States Aperio Global Full timeJob DescriptionJob DescriptionAperio Global is seeking a skilled Senior Systems Engineer to support work for the the G6 Operations Division, performed at Fort Belvoir, VA. The mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other...
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Senior Remedy Database Administrator
4 weeks ago
Fort Belvoir, United States Aperio Global Full timeJob DescriptionJob DescriptionAperio Global is seeking a skilled Senior Systems Engineer to support work for the the G6 Operations Division, performed at Fort Belvoir, VA. The mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other...
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Senior Remedy Database Administrator
3 days ago
Fort Belvoir, United States Jacobs Full timeAbout the Job: This position is for a Senior Technical Expert responsible for Remedy design, development, and management. You'll be in charge of all aspects of Remedy services, including pro-active monitoring, database maintenance, and ensuring operational continuity.About the Company: At Jacobs, we are committed to challenging the status quo and tackling...
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Fort Belvoir, United States Expression Full timeAre you an experienced database administrator with a strong background in Remedy? We are seeking a talented individual to join our team as a Senior Remedy Database Administrator. In this senior-level role, you will be responsible for overseeing the administration, optimization, and maintenance of our Remedy database infrastructure, playing a critical role in...
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Fort Belvoir, United States Northern Technologies Group Inc. Full timeDescription The mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support the government in the sustainment of...
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Senior Remedy Database Administrator
2 weeks ago
Fort Belvoir, United States Jacobs Full timeYour Impact: Challenging Today. Reinventing Tomorrow. We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships. At Jacobs, we challenge the status quo and redefine how to solve the world's greatest...
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(TS/SCI CI Poly) Sr Remedy DBA
3 days ago
Fort Belvoir, United States TECHEAD Full timeAs a Senior Remedy Database Administrator, you will have the opportunity to lead initiatives aimed at enhancing the efficiency and effectiveness of our Remedy database systems, collaborating closely with cross-functional teams to implement best practices, troubleshoot issues, and drive continuous improvement. If you are a seasoned professional with a deep...
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(TS/SCI CI Poly) Sr Remedy DBA
6 days ago
Fort Belvoir, United States TECHEAD Full timeAs a Senior Remedy Database Administrator, you will have the opportunity to lead initiatives aimed at enhancing the efficiency and effectiveness of our Remedy database systems, collaborating closely with cross-functional teams to implement best practices, troubleshoot issues, and drive continuous improvement. If you are a seasoned professional with a deep...
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Senior Remedy Database Administrator
3 days ago
Fort Belvoir, United States Jacobs Full timeYour Impact:Challenging Today. Reinventing Tomorrow.We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.At Jacobs, we challenge the status quo and redefine how to solve the world's greatest...