Software Support Analyst

4 weeks ago

Paramus, United States GroundWidgets Full time
Company Description

GroundWidgets is an elite technology company driven and managed by founding developers and technologists. GroundWidgets is exclusively focused on consulting and development of applications for the ground transportation industry harnessing the collective vision of its founders and their experience of over 25 years in the ground transportation industry. As companies search for ways to react to competition and a challenging economy, the team at GroundWidgets offers a unique suite of integrated, dynamic, state-of-the-art services and solutions that empower our clients to deliver world-class performance and optimize efficiency.

Job Description

A rapidly expanding international software development company in the mobile and e-commerce space is seeking a FULL TIME Software Support Analyst with outstanding communication and problem solving skills. Candidate should be at ease with external and internal interactions. The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements of this role. Working with our Support Team Leader, the Software Support Analyst is responsible for the quality and delivery of the support and services products we offer to our customers. This role will include coordinating support incidents, fix requests and work orders for our customers and performing support incident analysis/resolution.

The Software Support Analyst/Help Desk Responsibilities:
Manage incidents

Act as primary point of contact for customers

Assist customer to document and submit support incidents

Search incident tracking system for similar incidents/resolutions

Manage customer's support incidents, fix requests and work orders

Manage client upgrade processes and small projects

Monitor compliance with Service Level Agreements

Define and implement initiatives to increase client satisfaction

Identify customers training needs or consultancy opportunities to improve their processes

Train Customers on suite of Products

Qualifications

Strong communication and people skills

Excellent organizational, task management and customer service skills

Ability to understand and document customer business and technical support incidents

Knowledge of MS Office Products (Outlook, Excel, Word, etc)

Knowledgeable with Basic MS SQL database Administration

Must have reliable means of transportation.

Additional Information

    • Salary will be commensurate with current and past experience in supporting enterprise applications. Annual reviews & Performance Bonus.
    • Annual increments based on performance.
    • Full medical benefits after 90 days
    • Long term position.

  • Software Support Analyst

    2 days ago

    Paramus, United States GroundWidgets Full time

    Company Description GroundWidgets is an elite technology company driven and managed by founding developers and technologists. GroundWidgets is exclusively focused on consulting and development of applications for the ground transportation industry harnessing the collective vision of its founders and their experience of over 25 years in the ground...

  • System Analyst

    4 weeks ago

    Paramus, United States Insight Global Full time

    Insight Global is looking for a Laboratory Information System Analyst for one of our healthcare clients in Northern NJ to join their application support team. This person needs to have experience in data innovations, configuring interfaces, project management, leading a project related to labs, testing/troubleshooting and ordering codes for the lab. This LIS...

  • System Analyst

    4 weeks ago

    Paramus, United States Insight Global Full time

    Insight Global is looking for a Laboratory Information System Analyst for one of our healthcare clients in Northern NJ to join their application support team. This person needs to have experience in data innovations, configuring interfaces, project management, leading a project related to labs, testing/troubleshooting and ordering codes for the lab. This LIS...

  • Software Trainer and Implementation Support

    4 weeks ago

    Paramus, New Jersey, United States GroundWidgets Full time

    Company DescriptionGroundWidgets is an elite technology company driven and managed by founding developers and technologists. GroundWidgets is exclusively focused on consulting and development of applications for the ground transportation industry harnessing the collective vision of its founders and their experience of over 25 years in the ground...

  • Business Analyst

    5 days ago

    Paramus, United States SINCERA CONSULTING Full time

    Requirements Gathering and Prioritization: Collaborate with stakeholders, including business users, project managers, and developers, to understand their needs and gather requirements for the new website. Prioritize requirements based on their impact on project duration and business value. 2. Business Process Analysis and Optimization: Analyze existing...

  • IT Desktop Support

    4 weeks ago

    Paramus, United States Highbridge Consulting LLC Full time

    Our client, a major Global Utilities Company is seeking to hire an IT Desktop Support in Paramus, NJ(Will be in the office to start with the possibility of hybrid after they prove themself but would only be a day or 2 from home at the most). Required Certification / Licenses / Training Microsoft certification desirable ITIL desirable ...

  • Business Analyst

    3 weeks ago

    Paramus, United States RSC Solutions Full time

    RESPONSIBILITIES Requirements Gathering and Prioritization: Collaborate with stakeholders, including business users, project managers, and developers, to understand their needs and gather requirements for the new website. Prioritize requirements based on their impact on project duration and business value. Business Process Analysis and Optimization: ...

  • Senior Business Analyst

    3 weeks ago

    Paramus, United States SA Technologies Inc Full time

    Job DescriptionRole: Senior Business AnalystLocation: Paramus, NJ locals preferred ( remote work allowed up to 3 days a week)Estimated Duration: 11 monthsWe are seeking a Senior Business Analyst to support the reimplementation of our Customer Portal Website within an accelerated timeframe. Your job description may include the following...

  • Senior Business Analyst

    2 weeks ago

    Paramus, United States SA Technologies Inc Full time

    Job DescriptionRole: Senior Business AnalystLocation: Paramus, NJ locals preferred ( remote work allowed up to 3 days a week)Estimated Duration: 11 monthsWe are seeking a Senior Business Analyst to support the reimplementation of our Customer Portal Website within an accelerated timeframe. Your job description may include the following...

  • IT Desktop Support

    4 weeks ago

    Paramus, United States Russell Tobin Full time

    Job DescriptionJob DescriptionThe Information Technology team at Russell Tobin & Associates is supporting a top Banking and Financial Services organization that has an opening for IT Desktop Support.Paramus, NJ 07652 (Will be in the office to start with the possibility of hybrid) Duration: 6 Months PlusType: Contract to HirePay Rate Range: $20/hr -$25/hr on...

  • IT Desktop Support

    7 days ago

    Paramus, United States Russell Tobin Full time

    Job DescriptionJob DescriptionThe Information Technology team at Russell Tobin & Associates is supporting a top Banking and Financial Services organization that has an opening for IT Desktop Support.Paramus, NJ 07652 (Will be in the office to start with the possibility of hybrid) Duration: 6 Months PlusType: Contract to HirePay Rate Range: $20/hr -$25/hr on...

  • Senior Business Analyst

    2 weeks ago

    Paramus, United States SA Technologies Inc Full time

    Job Description Role: Senior Business Analyst Location: Paramus, NJ locals preferred ( remote work allowed up to 3 days a week) Estimated Duration: 11 months We are seeking a Senior Business Analyst to support the reimplementation of our Customer Portal Website within an accelerated timeframe. Your job description may include the following responsibilities:...

  • Technical Business Analyst

    1 month ago

    Paramus, United States Abacus Group, LLC Full time

    Want to work as a Technical Business Analyst at a public real estate investment trust company?This role will be in Paramus, NJ and they are on a hybrid model. 4 days in the office and 1 day remote.As the Technical Business Analyst, you will help assess and analyze the organization’s current IT platform capabilities and suggest solutions to improve the...

  • Technical Business Analyst

    1 month ago

    Paramus, United States Abacus Group, LLC Full time

    Want to work as a Technical Business Analyst at a public real estate investment trust company?This role will be in Paramus, NJ and they are on a hybrid model. 4 days in the office and 1 day remote.As the Technical Business Analyst, you will help assess and analyze the organization’s current IT platform capabilities and suggest solutions to improve the...

  • Technical Business Analyst

    2 weeks ago

    Paramus, United States Abacus Group, LLC Full time

    Want to work as a Technical Business Analyst at a public real estate investment trust company?This role will be in Paramus, NJ and they are on a hybrid model. 4 days in the office and 1 day remote.As the Technical Business Analyst, you will help assess and analyze the organization’s current IT platform capabilities and suggest solutions to improve the...

  • Technical Business Analyst

    1 month ago

    Paramus, United States Abacus Group, LLC Full time

    Want to work as a Technical Business Analyst at a public real estate investment trust company?This role will be in Paramus, NJ and they are on a hybrid model. 4 days in the office and 1 day remote.As the Technical Business Analyst, you will help assess and analyze the organization’s current IT platform capabilities and suggest solutions to improve the...

  • Workday Analyst

    3 days ago

    Paramus, United States Pintegra LLC Full time

    Workday Analyst. Multiple openings. Collaborate with key stakeholders to define, prioritize, and execute solutions in Workday. Provide Workday subject matter functional expertise for day-to-day support and development activities including business process configuration, calculated fields, reports, integrations, data transmission (EIB), testing and other...

  • Information Technology Desktop Support

    1 month ago

    Paramus, United States Russell Tobin Full time

    The Information Technology team at Russell Tobin & Associates is supporting a top Banking and Financial Services organization that has an opening for IT Desktop Support. Paramus, NJ 07652 (Will be in the office to start with the possibility of hybrid) Duration: 6 Months PlusType: Contract to HirePay Rate Range: $20/hr -$25/hr on W2 (DOE)Description:POSITION...

  • Information Technology Desktop Support

    2 weeks ago

    Paramus, United States Russell Tobin Full time

    The Information Technology team at Russell Tobin & Associates is supporting a top Banking and Financial Services organization that has an opening for IT Desktop Support. Paramus, NJ 07652 (Will be in the office to start with the possibility of hybrid) Duration: 6 Months PlusType: Contract to HirePay Rate Range: $20/hr -$25/hr on W2 (DOE)Description:POSITION...

  • Information Technology Desktop Support

    2 weeks ago

    Paramus, United States Russell Tobin Full time

    The Information Technology team at Russell Tobin & Associates is supporting a top Banking and Financial Services organization that has an opening for IT Desktop Support. Paramus, NJ 07652 (Will be in the office to start with the possibility of hybrid) Duration: 6 Months PlusType: Contract to HirePay Rate Range: $20/hr -$25/hr on W2 (DOE)Description:POSITION...