Veterinary Receptionist

Seeking an independent, compassionate Veterinary Receptionist to join our team

"We are excited to announce that our practice is under new leadership With fresh perspectives and a renewed commitment to excellence, we are dedicated to providing top-notch care and fostering a positive work environment. Join us as we embark on this new chapter and be a part of our dynamic team."

Why Haw Creek Animal Hospital in Asheville, NC?

Haw Creek Animal Hospital provides our local community with a full-service facility that has a reputation for affordable and compassionate animal care. We work with dogs, cats, birds, ferrets, rabbits, pocket pets and other small mammals, as well as other exotics and the occasional large animal that can be transported to the hospital. During our regular business hours we see everything from wellness visits, to "routine" medicine and dentistry, to urgent care and emergencies. This diverse caseload leads to us managing a wide variety of treatments that will have you constantly learning and growing as a professional.

Many surgical cases are treated on an outpatient basis. As an urgent care facility we are equipped to handle a high volume of outpatient surgical cases, but we also have the capacity to hospitalize sick or injured animals. The hospital has a welcoming and comfortable reception area and waiting room, 4 exam rooms, and a well-equipped surgical suite. Diagnostics include direct digital radiography, digital dental radiography, and in house Idexx analyzers that include UA, Sedivue, Catalyst DX, and Procyte machines.

Everyone on our team is critical, and we pride ourselves on the client experience throughout their visit. We offer a competitive salary and benefits that include medical, retirement, and paid time off.

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Who are we looking for?

Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.

Responsibilities:

• Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
• Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
• Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
• Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
• Assist in cleanliness and maintenance of the hospital to ensure a great client experience.

Benefits:

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary - $18.00 - $19.00 per hour, determined by the candidate's skills, experience, and qualifications.
• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Continuing education allowance for licensed technicians
• Guardian voluntary benefits
• Generous pet benefits

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