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Admission Counselor I

2 months ago

Manchester, United States Southern New Hampshire University Full time

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

An Admission Counselor I enrolls students into Undergraduate and Graduate degree programs at SNHU and will report to the Admission Team Lead/Director. You will receive inquiries such as emails, live chats, and telephone calls through a variety of marketing channels and will assist students through the enrollment process, being a liaison to other campus departments and serving as the student's advocate. This position is remote.

You'll Get To:

  • Conduct phone interviews with prospective students (evaluate the prospective student's needs, interests and qualifications while providing concise information to help the prospective student make an informed decision on program offering, delivery mode, and school fit)
  • You will engage with students by phone, email, and other communication channels
  • Present information about SNHU, program offerings, structure, accreditation, and cost in an accurate and ethical manner
  • Achieve the expected goals including: Daily activity, Schedule Adherence, Ready Time, Call Outline Adherence, Call and Email Flow, Service and Support, Compliance, and Program Knowledge
  • Assist prospective students through the admission process observing SNHU policies and procedures, and in compliance with all applicable regulations and accrediting standards
  • Follow schedule to include ready time, follow up time, and chat
  • You will operate within and will be measured concerning relationship building, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, planning, and implementing
  • Partner with departments outside of Admission including Financial Aid, Enrollment Support Services, and Advising to ensure the delivery of a high level of service to every student; Escalate issues.
  • Uphold all SNHU policies, procedures, with integrity and ethics
  • Commencement or commencement related activities may be required
  • Additional duties may be assigned
What We're Looking For:
  • Associates degree/some college coursework must be completed
  • At least 1 year of relevant sales and/or customer service experience in relationship or consultative sales
  • Flexible to work either Tuesday - Saturday or Sunday - Thursday
  • You must reside in a Central, Eastern, Mountain, or Pacific approved Synergy state
Anticipated Start Date: Monday, 9/9/2024

Training and Nesting Schedule - First Five Weeks of Employment:

Monday - Friday

Central Candidates: 7:30am - 4:00pm

Eastern Candidates: 8:30am - 5:00pm

Mountain Candidates: 9:00am - 5:30pm

Pacific & Arizona Candidates: 8:00am - 4:30pm

Work Schedule: Flexible to work either Tuesday - Saturday or Sunday - Thursday. Beginning week 6 of employment:

Central & Eastern Candidates: (3) shifts 8:00am - 4:30pm or 9:00am - 5:30pm, and (2) shifts 12:30pm - 9:00pm CDT/EDT

Mountain Candidates: (3) shifts 8:00am - 4:30pm or 9:00am - 5:30pm, and (2) shifts 11:30am - 8:00pm MDT

Pacific & Arizona Candidates: (3) shifts 8:00am - 4:30pm or 9:00am - 5:30pm, and (2) shifts 10:30am - 7:00pm PDT/AZ-MST.

Schedule will shift semi-annually in states or territories not observing DST (Arizona candidates only).

(#LI-Remote)

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The hourly pay range for this position is $16.45 - $26.32. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. The starting pay for this position is $20.50.

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:
  • High-quality, low-deductible medical insurance
  • Low to no-cost dental and vision plans
  • 5 weeks of paid time off (plus almost a dozen paid holidays)
  • Employer-funded retirement
  • Free tuition program
  • Parental leave
  • Mental health and wellbeing resources