System Support Specialist
2 weeks ago
H2 Recruits' wholesaler partner in Birmingham, AL is seeking a System Support Specialist to provide technical support to end-users on a variety of PC, Server, Network, and application issues as well as assist the IT Team with various projects and issues as they arise.
RESPONSIBILITIES
- Assist end-users with a variety of PC, Server, Network, and Application issues.
- Diagnose and troubleshoot technical issues, including account setup and network configurations.
- Ensures that all IT related problems are documented, tracked, and monitored to ensure timely and effective resolution.
- Responds to telephone calls, help-desk tickets, and emails regarding requests for technical support.
- Prioritize and manage all open IT tickets based on the severity of the issue.
- Process all new hire equipment and ensure that they have access to necessary systems on the first day of employment.
- Communicate IT policies and procedures to new hires by leading an IT overview presentation.
- Properly escalate unresolved issues to the appropriate person (e.g. system admin, software developer, etc.)
- Report any major systems errors or shutdowns to management immediately.
- Assist the IT Team with the communication and processing of system maintenance.
- Participate in the IT Department's after-hours support rotation.
- Complete other projects and tasks as assigned by management
- Bachelor's degree in Information Technology, Computer Science, or a related field or 2 years of experience in IT.
- Knowledge of commonly used concepts, practices, and procedures within the field of Information Technology.
- Extensive technical knowledge of most of the following technologies.Windows Servers 2003-2020, Linux, Databases: MS SQL and/or Oracle, networking configuration: switch and router configuration, WebLogic or WebSphere, backup tools and methodologies, antivirus tools, Hypervisors, Terminal Services/Citirx, Office 365, Active Directory configuration and management, SharePoint, Maas360, VOIP Phone system.
- Directory configuration and management, SharePoint, Maas360, VOIP Phone system.
- Ability to troubleshoot technical problems via phone, video chat, or in person.
- Extensive knowledge of Microsoft Office 365, Windows, Excel, Outlook, and other business applications.
- Knowledge of enterprise system hardware (routers, switches, firewalls, etc.)
- Ability to occasionally lift 15-20 pounds as well as bend stoop and climb when setting up or performing maintenance on IT equipment.
- Ability to work independently as well as with a team.
- Ability to work in a fast-paced environment, performing multiple duties/tasks within defined deadlines.
- Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines.
- Responsive to the needs of customers internal and external.
- Sense of urgency and commitment with strong follow up skills.
- Proven precision and attention to detail with a high level of accuracy.
- Demonstrate a professional and positive attitude in all internal and external customer interactions.
- Excellent interpersonal skills, written and verbal communication, and listening skills.
- Self-driven and motivated individual with excellent planning and organizational skills.
- Display proficiency with Microsoft Office Word, Outlook, PowerPoint, etc.
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