Lead Dispatcher

2 weeks ago

Gilbert, United States MTM Full time
What Will Your Job Look Like?

The Lead Dispatcher works to direct the day-to-day route, scheduling and trip operations. This role will ensure effective communication with the Client and will assist with organizing and conducting activities to assure safe, cost-effective, on-time operating performance. The Lead Dispatcher will also finalize the next day routes and Operators schedules, track and report sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with Drivers and Operators.

What You'll Do:
  • Communicate with the General Manager on any scheduling issues
  • Assist with confirming and finalizing the next day's route/driver schedules
  • Coordinate accidents, incidents, and breakdowns with leadership and driver
  • Inform team ahead of time of route closures and late pull-out
  • Provide guidance and training to Dispatch team
  • Supervise pull-out and ensure all routes leave the base on-time
  • Ensure pre-and post-trip inspections are completed
  • Communicate with team on any issue that may affect service such as operator callouts, etc.
  • Assist lost drivers as needed
  • Check-in drivers after routes have been completed
  • Ensure drivers are documenting trip information and mileage on trip-sheets
  • Ensure there are sufficient vehicles to match scheduled routes, as well as sufficient drivers for all routes at pull-out
  • Make driver and vehicle reassignments as needed
  • Communicate with maintenance staff, as needed
  • Establish and maintain effective communication with Drivers
  • Report and record all incidents to the applicable manager
  • Assist with all phone call information, dispatching of rides, and scheduling trips
  • Document and report provider no shows or on-time-performance issues
  • Assist in completion of monthly reporting as needed
  • Monitor radio, telephones and on-road provision of service for quality
What You'll need:
  • High school diploma or G.E.D. equivalent
  • 1+ years in transportation routing, dispatching, and scheduling expertise
  • 1 year experience working with the applicable transit scheduling system preferred
  • Possess valid authorization to work in the United States
Even better if you have...
  • Excellent communication and interpersonal skills
  • Good organizational skills with attention to timeliness and details
  • Knowledge of GPS and GIS systems preferred
  • Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
  • Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
  • Ability to maintain high level of confidentiality
  • Regular attendance is required
What's in it for you:
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Tuition Reimbursement
  • Leadership Mentoring Opportunities


Hourly Rate: $23 - $25

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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