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Atlassian Administrator

1 month ago

Vienna, United States Shuvel Digital Full time
Atlassian Administrator GPO/HQ/Remote

We are looking for a talented and detail-oriented Jira/Confluence administrator/specialist to join our team. You will be responsible for carrying out a variety of duties including designing, researching, prototyping, building new and supporting existing products. Strong candidates will have a desire to drive change. The chosen administrator/specialist will collaborate with business stakeholders and team engineers and analysts on various projects, using in-depth knowledge of the latest development standards and existing engineering methodologies to lead the way. In addition to being a good communicator, all candidates should be creative thinkers with excellent problem-solving skills with a focus on simplicity and scalability as foundational perspectives.

Responsibilities include but not limited to
  • Configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, JIRA Service Desk, Confluence, other key components and add-ons
  • Create and maintain custom workflows, fields, screen schemes, dashboards, metrics, reports, permission schemes and notification schemes to meet business needs
  • Triages and resolve administrative requests and enhancements
  • Supports business strategy by supporting and enabling tooling and process integration
  • Help guide and maintain the organization of data in Confluence
  • Analyze, review, and document current functionality to determine potential areas of improvement.
  • Analyze requests for new Atlassian product functionality, implement new features, triage incoming support requests and handle or route appropriately
  • Provide support and training as needed to Atlassian stakeholders
  • Work with CSOC teams to Build/Optimize/Streamline new and existing processes with technical solutions
Skills and Requirements we are looking for:
  • Ability to work independently with minimal guidance
  • Exceptional understanding managing all aspects of Jira and Confluence
  • Experience with website development, using current industry standard languages and techniques common to Atlassian (such as HTML, CSS, Javascript, AJAX, and jQuery)
  • Practical scripting skills, e.g. Powershell, Python , Bash, Groovy script
  • Ability to develop custom scripts for use with Atlassian Add-ons
  • Identify, test and provide recommendations for using new plugins to meet project requirements
  • Integrate Atlassian products into other solutions (directly or indirectly).
  • Create, test, and deploy integrations between assigned applications
  • Implementing 3rd party add-ons
  • Excellent verbal and written communication skills. Excellent documentation skills and procedural development capabilities are a core requirement.
  • Provide, informal training, and support for JIRA and Confluence, as needed
  • Collaborates with stakeholders to gather requirements for new projects and enhancements
  • Ability Perform basic Linux and Windows Server administration tasks as assigned and in service to assigned applications such as the Atlassian product suite (Jira, Confluence, etc.).
  • Understanding of Agile principles (Scrum/Kanban).