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Protective Services Specialist

3 months ago

North Charleston, United States South State Full time

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

It is the responsibility of the Protective Services Specialist to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. The Protective Services Specialist is primarily responsible for ensuring the protection and safety of employees, bank facilities, and assets with added supervisor responsibilities. The Protective Services Specialist reports directly to the Corporate Security Protective Services Manager.

ESSENTIAL FUNCTIONS

The Protective Services Specialist position is expected to perform the specific duties, tasks and responsibilities as outlined below:

  • Assist contract Security Guards with specific questions / issues, keeping up with paperwork and other tasks designated by the Corporate Security Protective Services Manager, as guard supervisor.
  • Monitor and control the access and egress of all individuals entering and exiting the facility main entrance doors.
  • Identify, document, and retain records for all visitors, vendors, and service personnel following the bank's Visitor Procedures. Notify the appropriate department personnel of their arrival and arrange security guard escort when necessary.
  • Monitor all activity around the post to ensure employees and visitors remain safe by viewing the surveillance system continually throughout the day to ensure all cameras are functioning properly and to detect suspicious persons/activity on property.
  • Contact local law enforcement / 911 for incidents rendering immediate attention.
  • Train contract guards on desk duties for coverage when absent or away from the desk.
  • Complete and submit Corporate Security Incident Reports as required for incidents / issues that may arise and warrant documentation.
  • Maintain no-trespass orders for assigned location.
  • Ensure proper guidance and compliance with South State Bank's Code of Ethics and other operating policies and procedures.
  • Place Source requests for security equipment malfunctions.
  • Dress in professional attire and always display your South State Bank badge when on campus.
  • Maintain a balanced relationship with employees that is welcoming and approachable. The Protective Services Specialists' primary focus is the safety of employees.
  • Accepts other duties as assigned. Other departments may request assistance from a Protective Services Specialist or contract Security Guard. If there is a conflict or uncertainty into the request, clarify with the Corporate Security Protective Services Manager or a Corporate Security Representative.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES
  • Persistence- this position requires persistence when faced with obstacles and incidents.
  • Dependability- this position requires a dependable, reliable, and responsible candidate.
  • Self-control- this position requires a professional to keep composure in any circumstance during difficult / stressful situations.
  • Initiative- this position requires a willingness to take on responsibilities and challenges.
Qualifications, Education, and Certification Requirements
  • Education: Highschool Diploma or equivalent.
  • Experience: Greater than 2 years' experience in a security protection setting (Military, law enforcement or Security / Protective Services).
  • Certifications/Specific Knowledge: No specific certifications required. Knowledge in physical security, access control and site protection preferred.
TRAINING REQUIREMENTS/CLASSES
  • On the job training for position responsibilities.
  • Annual compliance training as required.
PHYSICAL DEMANDS
  • Must be able to effectively access and interpret information on computer screens, documents, reports, and properly identify visitors.
  • Must be able to exert, lift, carry up to fifty pounds of force occasionally, and/or up-to twenty pounds frequently.
  • Must be able to walk, bend, stoop, reach, kneel, stand, and sit for up to 8 hours in a shift.
  • Must be able to climb at least 3 flights of stairs occasionally in an 8-hour shift.
  • Must be able to actively respond to emergency and non-emergency-related incidents per 8-hour shift.


WORK ENVIRONMENT

This position will be performed at an assigned desk in a secured lobby area that requires badge access or remote-control entry by the Protective Services Specialist. A breakroom, bathrooms and office are available.