Jr. System Support Analyst

1 week ago

Arlington, United States Avior Strategies Incorporated Full time

Avior Strategies specializes in finding innovative, cost-effective options for the ever-growing needs of the industry we serve. Our flexible, dynamic, and customer-focused approach provides our clients personalized service and efficient business solutions. From managing projects and products, excelling in customer success, and providing quality end-user software training and help desk support services, our team comes prepared with the tools necessary to help our clients achieve their goals. Our value lies in providing highly motivated professionals who work to alleviate client workload, delivering key projects and milestones without delay and without sacrificing the integrity of the product. We believe their success is our success and are willing to go the extra mile to accomplish our collective goals.

The Opportunity: Jr. System Support Analyst I position with an outstanding opportunity to work in a small, focused team environment with unlimited challenges, providing support for our clients.

System Support:

Determine system utilization by researching and testing systems

Create and execute test reports throughout the entire testing lifecycle

Create and maintain proper user documentation (system user guides, quick reference guides, admin guides etc.)

Assist SCRUM Team with SCRUM related activities including system configuration and quality assurance.

Customer Support:

Answer the incoming calls on the IT Service Desk telephone queue

Provide issue management for end-user problems and ensure a consistent high-level responsiveness

Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude

Develop, contribute, and maintain Service Desk documentation including procedural and work instructions

The Ideal Candidate: The ideal candidate must have exceptional customer service skill with technical knowledge, have a bachelor's degree and 2 years of related experience, or an equivalent combination of education and training that provides the following required skills and abilities:

Experience using Microsoft Office (Word, Excel, and PowerPoint)

Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately

Possess strong conceptual, analytical, and problem-solving skills

Experience in gathering and engaging in business process analysis

Strong organizational and planning skills

Must be detail oriented

Skilled at prioritizing and completing tasks of multiple priorities in a timely manner

Confidence working with and interfacing with clients across different parts of the business

Comfortable working with technology, including web-based systems

Self-motivated and able to work with minimal supervision

Able to adapt quickly in a rapid, changing environment

Requirement: Candidate must be authorized to work in the U.S. without sponsorship and have resided in the U.S. for at least 3 years (consecutively)

Requirement: Candidate must be able to obtain a public trust clearance

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