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Client Care Specialist

4 months ago

Heath, United States John Hinderer Honda Full time
The Hinderer Difference  What we offer,are first -class experiences that stimulate the senses ---- We’re built on people. We’re built on excitement. We are The Hinderer Motor Company We Love What Moves You   We care about what we do and what people want. At each of our stores, you will feel welcome — like you're family — and find comfort in knowing that our No. 1 job is to help bring happiness to our clients and associates, even if that means going above and beyond what’s expected elsewhere. Our continual drive for excellence, from top to bottom, ensures we do what’s right for you — because doing what’s right pays off down the road. We know what drives us: the joy of providing people exciting experiences. That desire has been there since the start of our journey. Today and into the future, you can depend on Hinderer Motorsports to race to meet people wherever their dreams may take them. Because we love what moves you.   Client Care Specialist Overview
  • Improve client care by providing our clients a single point of contact. Receives callers at the dealership, determines the nature of their business and completes client request for service or sales
  Responsibilities
  • Knowledgeable with the Hinderer Motor Company culture 
  • Familiar with the Automotive departments and service provided to our clients
  • Answer dealership group phones and transfer to correct departments
  • Greet and receive prospects and customers
  • Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson
  • Work cooperatively with the sales team
  • Communicate with callers and visitors in a professional, friendly, and efficient manner
  • Type memos, correspondence, reports, and other documents
  • Assist in scheduling and confirming sales appointments
  • Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
  • Achieve consistently high customer satisfaction ratings.
  • Maintain an ongoing customer database to capture repeat business
  • High energy level and strong work ethic
  • Desire to grow through continued training and development
  • Visolutions CRM experience a plus
  • Sales experience is a plus, NOT required
  • Previous customer service experience
  • Previous call center and/or Internet sales experience a plus
  • Professional demeanor and appearance
Qualifications
  • Excellent verbal and written communication skills.
  • Demonstrates attitude and commitment to providing exceptional customer service.
  • Ability to work independently, manage and prioritize multiple projects, be a team player and self-motivated, and demonstrate attention to detail.
  • Be flexible and able to adapt to an ever-changing work environment.
  • Strong creative problem-solving skills, and a strong analytical mindset.
  • Excellent relationship-building skills.
  • Must be Internet savvy, have good computer skills and excellent organizational skills
  • Excellent follow through and follow up skills

Requirements

  • Must be willing to work on an On-site dealership environment.
  • Strong communication and organizational skills.
  • Valid driver's license and reliable transportation mandatory.
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • Open to applicants who do not have a college diploma

The Hinderer Motor Company strives to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.  Every employee at Hinderer is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.