Call Center Representative

2 weeks ago


Birmingham, United States America's First Full time
Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.

Essential Functions & Responsibilities

  • Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations.
  • Assists members and employees with all electronic services including mobile banking, remote deposit capture, home banking, online accounts and web loan payments.
  • Takes credit applications received by phone and forwards the application to a Loan Specialist for processing.
  • Takes credit applications received by phone and forwards the application to a Loan Specialist for processing.
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Ensures the appropriate records are maintained and required reports are prepared.
  • Provides check and deposit verification for merchants.
  • Performs other job-related duties required or assigned.
Performance Measurements
  • Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
  • Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.
  • Successfully resolve member issues with limited transfers.
  • Process member transactions with zero unresolved errors.
  • Successfully recommend a new product or service to qualified members.
  • Contribute to overall Call Center Quality Loop score of 6.7 or higher.


Knowledge and Skills

Experience - One year to three years of similar or related experience.

Education - A high school education or GED.

Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills - Good listening and telephone skills; able to operate a 10-key calculator, and computer keyboard; able to make decisions with minimum information.

Physical Requirements - Light lifting required.

  • Birmingham, United States Bath Planet Full time

    Job DescriptionJob DescriptionExperienced Call Center RepresentativeBath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath...


  • Birmingham, United States Diversified Gas & Oil Corporation Full time

    Overview: Diversified Gas & Oil Corporation (DGOC) is a wholly-owned subsidiary of Diversified Energy Company PLC, a US-based company listed on the New York Stock Exchange (NYSE) and London Stock Exchange (LSE) under the ticker symbol DEC. Diversified Gas & Oil Corporation (DGOC) is an established owner and operator of producing conventional and...


  • Birmingham, United States Southlake Orthopaedics Full time

    Southlake Orthopaedics has an opening for a full-time Call Center Representative at our Hoover location, which is a busy and very fast paced clinic. The position is Monday - Friday, 8am to 5pm. The ideal candidate should be courteous, professional, organized, engaging, and friendly. Responsibilities and Duties Work in a fast-paced call center environment,...


  • Birmingham, United States Southlake Orthopaedics Full time

    Job DescriptionJob DescriptionSouthlake Orthopaedics has an opening for a full-time Call Center Representative at our Hoover location, which is a busy and very fast paced clinic. The position is Monday - Friday, 8am to 5pm. The ideal candidate should be courteous, professional, organized, engaging, and friendly.Responsibilities and DutiesWork in a fast-paced...


  • Birmingham, United States Weil Wrecker Service Inc. Full time

    Dispatcher/Customer Service Rep: Weil Wrecker Service is now hiring full time customer service representatives. We are seeking professional, courteous operators to answer customer phone calls, operate the customer service window for customers on site, and perform paperwork associated with those duties. Our call center can be fast paced, but it’s a work...


  • Birmingham, United States Re-Bath Full time

    Were seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represent our brand. Working at Re-Bath means being part of company that helps people...


  • Birmingham, United States Re-Bath, LLC Full time

    We’re seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represent our brand.Working at Re-Bath means being part of company that helps people...


  • Birmingham, United States Re-Bath, LLC Full time

    We’re seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represent our brand.Working at Re-Bath means being part of company that helps people...


  • Birmingham, United States Re-Bath, LLC Full time

    We’re seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represent our brand.Working at Re-Bath means being part of company that helps people...


  • Birmingham, United States America's First Federal Credit Union Full time

    Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. Essential Functions & Responsibilities * Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are...

  • Sales Representative

    1 month ago


    Birmingham, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank to include 3...


  • Birmingham, United States dixieland rebath Full time

    We’re seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represent our brand. Working at Re-Bath means being part of company that helps people...


  • Birmingham, United States dixieland rebath Full time

    Job DescriptionJob DescriptionWe’re seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represent our brand.Working at Re-Bath means being...


  • Birmingham, United States dixieland rebath Full time

    We’re seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represent our brand.Working at Re-Bath means being part of company that helps people...


  • Birmingham, United States Home Franchise Concepts LLC Full time

    Home Franchise Concepts will NOT respond to ANY third-party agencies - we appreciate your cooperation.About the Company About Our CompanyHome Franchise Concepts® , is one of the world's largest franchise systems in the home improvement goods and services space, among the world's largest franchise businesses and a recognized leader in franchisee-franchisor...


  • Birmingham, United States PrideStaff Full time

    PrideStaff has clients in the area searching for experienced, proven individuals to assist with temporary, temporary-to-hire and direct hire positions. We are looking for people who are professional and who can represent any company well. PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of...


  • Birmingham, United States Standard Heating & Air Conditioning Full time

    Unlock a fulfilling career opportunity with Standard Heating, Cooling & Plumbing in Birmingham, AL! Step into the role of a full-time Call Center Customer Service Rep with hourly pay ranging from $16 to $20, coupled with exciting monthly bonus opportunities. We value your well-being, offering comprehensive benefits such as Blue Cross-Blue Shield insurance...


  • Birmingham, United States Standard Heating & Air Conditioning Company Full time

    Embark on an exciting career journey as a full-time Customer Service Associate - Call Center Rep with Standard Heating, Cooling & Plumbing in Birmingham, AL! WHY WE'RE A GREAT PLACE TO WORK In order to provide a high level of service, we must attract and retain employees who care about our company, each other, and, most importantly, our customers. We take...


  • Birmingham, United States Standard Heating & Air Conditioning Full time

    Job DescriptionJob DescriptionEmbark on an exciting career journey as a full-time Customer Service Associate - Call Center Rep with Standard Heating, Cooling & Plumbing in Birmingham, AL!WHY WE'RE A GREAT PLACE TO WORKIn order to provide a high level of service, we must attract and retain employees who care about our company, each other, and, most...


  • Birmingham, United States Standard Heating & Air Conditioning Full time

    Embark on an exciting career journey as a full-time Customer Service Associate - Call Center Rep with Standard Heating, Cooling & Plumbing in Birmingham, AL!WHY WE'RE A GREAT PLACE TO WORKIn order to provide a high level of service, we must attract and retain employees who care about our company, each other, and, most importantly, our customers. We take...