Customer Service

6 days ago

Oshkosh, United States Hoffmaster Group, Inc. Full time
Hoffmaster is an industry leader producing the most complete line of specialty disposable tabletop products for over 75 years. Hoffmaster competes in three distinct business segments - Foodservice, Consumer, and E-Commerce. Our products can be found in thousands of retailers, restaurants, hotels, and more. As a customer centric company, we strive to deliver innovative solutions to both our customers and the ultimate end users of our products. This Innovation is a key part of what we do here at Hoffmaster, and we continue to drive the industry forward by investing in our employees and state-of-the-art technology.

Primary Purpose of the Role

This position will be responsible for supporting the day-to-day EDI functions and projects in customer service. Most importantly will be troubleshooting and resolving EDI issues regarding the exchange of data to and from trading partners. Additionally, will help support customer service process EDI orders

Essential Job Duties
  1. Manage and resolve day-to-day EDI responsibilities
  2. Assist in processing incoming EDI orders from all databases
  3. Analyze, report and troubleshoot issues regarding EDI sales, returns, product shortages as it relates to EDI communication
  4. Make sure all EDI orders are tracked and meet all deadlines to ensure on-time delivery and customer satisfaction
  5. Responsible for testing, maintaining, and upgrading the maps and applications that deliver data
  6. Communicate with and assist with customer calls relating to routine account problems as necessary
  7. Train others on EDI computer interface or software use as needed

8. Other tasks as needed

Required Skills and Abilities
  • Excellent and accurate data entry and analyzation skills
  • Best in class communication skills, including ability to manage conflict
  • Ability to work in a team environment as well as individually
  • EDI proficient
  • Confident and self-motivated
  • Excellent multi-tasker
  • 2-3 years of related experience and/ or training
  • Preferred Associate degree in computers and or Certificate EDI proficiency

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Learn more about Hoffmaster's multiple locations

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At Hoffmaster, we believe every person deserves to feel successful. That's why we provide a total rewards package designed to support our employee's success -at work, at home, and in life. This includes: Medical, Dental, Vision, Life and Disability insurances, Tuition and Student Loan repayment assistance, Physical and Mental wellness programs, Paid vacation and holidays, Employee Assistance Program, and more. Learn more about our Benefits at HoffmasterBenefits.com

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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