Manager of Internal Communications

4 weeks ago

Scottsdale, United States Dutch Bros. Full time

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Being part of the Dutch Family

You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless

Dutch Bros mission statement

We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.

Who we are

Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.

We love people and we love OUR people Here's what we offer

Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:

  • Medical/Dental/Vision/Short Term Disability/Life insurances
  • Paid Sick Days
  • 401(k) plan with employer match after one year of employment
  • Education Benefit Program
  • Vacation/Floating Holidays/Paid Time Off
  • Paid Parental Leave
  • Flexible Schedule
  • Paid Volunteer Days
  • Various employee discounts
  • Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista
Position Overview

The Manager of Internal Communications will report to the Senior Director of Corporate Communications and lead the execution of internal communications strategies to ensure operational efficiency and brand affinity. This role focuses on creating and delivering compelling content that engages current and future support center employees and strengthens the company's culture. The ideal candidate is passionate about communications and driving strategy to fuel engagement.

Key Result Areas (KRAs)

Assist in the development and lead the implementation of internal communications strategies:
  • Work with key stakeholders across the organization to ensure all internal communication is aligned with business objectives and supports Dutch Bros's culture and values
  • Identify opportunities to promote employee engagement and help foster a positive company culture
  • Monitor and measure the effectiveness of internal communications, and make recommendations for improvement based on feedback and data analysis
  • Ensure internal communications are consistent with external and consumer communications
Develop and oversee internal communications storytelling strategy and content creation:
  • Create and deliver internal communications content, including email updates, newsletters, intranet content, videos and presentations
  • Frequently and effectively source stories for internal use from employees, customers and vendors
  • Develop and maintain an internal communications content calendar
  • Assist in the planning and delivery of both virtual and in-person company-wide events and business updates
  • Ensure the Dutch Bros brand voice is consistent and clear across all internal communications channels
  • Act as project manager as assigned, managing cross-departmental requests
Support leadership communications, change management and crisis communications projects and capabilities:
  • Draft messages and/or presentations for senior leaders as needed
  • Participate in speaker training for Dutch Bros spokespeople as well as detailed talking points, key messaging
  • Assist in providing strategic communications counsel to franchisees, owners/operators, and senior leadership
  • Assist with crisis communications, ensuring impacted employees are informed and up-to-date
  • Provide communications support for risk situations
  • Other duties as assigned
Job Qualifications
  • BA/BS in Communications, Public Relations, Marketing, Journalism, or related field, or 4 additional years of experience, required
  • Minimum of 3 years of related experience, required
  • Must have ability to work collaboratively with team members and internal/external stakeholders
  • Excellent writing, editing and proofreading skills
Location Requirement:
  • This position is based in Phoenix, AZ
Physical Requirements
  • Occasionally move or lift office items
  • Must be able to work in an office environment
  • Must be able to communicate in an effective manner to perform job duties
  • Vision must be good or corrected in order to perform essential job duties
  • Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties
  • Ability to read and write in English in order to process paperwork and follow up on any actions necessary
  • Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment


Compensation:

DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us

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