Customer Care Representative
6 days ago
POSITION TITLE: Customer Care Representative
POSITION PURPOSE:
The Customer Care Representative is responsible for assisting and supporting the customer's omnichannel shopping experience. He or she is expected to build and strengthen relationships with customers by cross selling and up selling Guess products in accordance with personal, team and departmental goals and service quality expectations.
ESSENTIAL FUNCTIONS:
Resolve customer requests for assistance in selecting and ordering Guess, Inc. products. Troubleshoot issues regarding loyalty programs, statuses, billings and shipment orders. Navigate customer through websites, FAQs and policies. Offer solutions, address service errors and build customer confidence. Meet ACD call, e-mail and chat productivity, quality and sales standards as defined by the Department.
Familiarity with and ablility to effectively recommend merchandise from all Guess Inc. brands. Maintain up-to-date knowledge of loyalty programs, current marketing initiatives and promotions. Provide advise to customers on upcoming merchandise and new-arrivals.
Reports incidences of suspected fraudulent transactions and requests. Communicate errors detected by merchandise launches, incorrect prices, sku misreads or others which are identified. Collect/relay customer feedback for continuous improvement initiatives. Effectively utilizes resources to resolve issues independently and escalate when appropriate. Synthesize general customer feedback at large to recommend improvments to processes, procedures and/or software functionality.
Other tasks are assigned on an as needed basis to support business needs.
EDUCATION: High School
YEARS OF EXPERIENCE: 0-2 Years
Fair Chance Initiative for Hiring Ordinance
Click here for more information
-
Base salary will be determined on various factors, including but not limited to, market data, internal equity, relevant background, and experience for the specified role. GUESS? Corporate employees are eligible for benefits such as medical, dental, vision, life, 401k, tuition reimbursement, PTO, on-site gym, employee discounts and more
-
Customer Care Representative
3 weeks ago
Los Angeles, United States GUESS?. INC. Full timePOSITION TITLE: Customer Care Representative - POSITION PURPOSE: - The Customer Care Representative is responsible for assisting and supporting the customer's omnichannel shopping experience. He or she is expected to build and strengthen relationships with customers by cross selling and up selling Guess products in accordance with personal, team and...
-
Customer Care Representative
3 weeks ago
Los Angeles, United States Test Equipment Distributors LLC Full time**Customer Care Representative**: **Job Details**: **Job Type** Full-time Customer Care Hours: M-F, NO holidays or weekends **Description**: ***: **ESSENTIAL RESPONSIBILITIES, AUTHORITIES AND EXPECTATIONS**: - Provide quotes to customers upon request. - Request current/updated vendor pricing and update in SAGE100 accordingly. - Enter sales orders into...
-
Customer Care Representative
2 weeks ago
Los Angeles, United States Test Equipment Distributors Full timeJob Type Full-time Description Customer Care Representative Job DetailsJob Type Full-time Customer Care Hours: M-F, NO holidays or weekends DescriptionPOSITION SUMMARY: Responds to requests (via customer phone calls, e-mail inquiries, web orders and facsimile transmissions) for equipment parts, supplies and accessories. ESSENTIAL RESPONSIBILITIES,...
-
Customer Care Representative I
7 days ago
Los Angeles, United States Anthem Full time**Customer Care Representative I** Location: LA JobFamily: Customer Service Req #: PS68997 Date Posted: Mar 3, 2022 **Description:** **Description** SHIFT: Day Job SCHEDULE: Full-time **Customer Care Representative I Brentwood, TN** **Be part of an extraordinary team** **Build the Possibilities. Make an extraordinary impact.** A proud member of the...
-
Customer Care Representative
6 days ago
Los Angeles, United States SwagUp Full time**Customer Care Representative** * Los Angeles, CA - Remote OK * Full-Time * Customer Care & Support Swag...everyone loves to receive it Whether it be welcoming new hires into their dream job, thanking customers for their loyalty, celebrating a community milestone, or engaging event attendees, when done right, swag is the glue that bonds brands together...
-
Remote Customer Care Representative
6 days ago
Los Angeles, United States LoneStar Voyages Full timeJob Title: Remote Customer Care Representative Company: LoneStar Voyages Job Type: Full-time (Remote) About LoneStar Voyages: LoneStar Voyages is a premier travel agency dedicated to providing exceptional travel experiences to our clients. With a focus on personalized service and unforgettable journeys, we strive to exceed expectations and create lasting...
-
Los Angeles, United States L.A. Care Health Plan Full timeLead Customer Solution Center Service Representative **Job Category**:Customer Service**Department**:Customer Solution Call Center**Location**:Los Angeles, CA, US, 90017**Position Type**:Full Time**Requisition ID**:11090**Salary Range**: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.)- Established in 1997, L.A. Care Health Plan is an independent...
-
Los Angeles, United States L.A. Care Health Plan Full timeCustomer Solution Center Service Representative III **Job Category**:Customer Service**Department**:Customer Solution Call Center**Location**:Los Angeles, CA, US, 90017**Position Type**:Full Time**Requisition ID**:11270**Salary Range**: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.)- Established in 1997, L.A. Care Health Plan is an independent...
-
Customer Care Representative I
2 weeks ago
Los Angeles, California, United States Elevance Health Full timeJob DescriptionCustomer Care Representative ILocation: This is a remote position. Ideal candidates will live within 50 miles of an Elevance Health PulsePoint office location in the Pacific Time Zone (CA, WA and NV) and/or the state of New York.The Customer Care Representative I is responsible for successfully completing the required basic training. Able to...
-
Los Angeles, United States L.A. Care Health Plan Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Solution Center Service Representative III Job Category: Customer Service Department: Customer Solution Call Center Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 11270 Salary Range: $55,245.00 (Min.) - $69,045.00 (Mid.)...
-
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $55, Min.) - $69, Mid.) - $82, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $55, Min.) - $69, Mid.) - $82, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Customer Care Representative I
1 month ago
Los Angeles, United States Elevance Health Full timeJob Description : Customer Care Representative I Location: The ideal candidate will live within 50 miles of a Elevance Health Pulse Point. The Customer Care Representative I is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on...
-
Customer Care Representative I
4 weeks ago
Los Angeles, United States Elevance Health Full timeJob Description : Customer Care Representative I Location: The ideal candidate will live within 50 miles of a Elevance Health Pulse Point. The Customer Care Representative I is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on...
-
Los Angeles, United States L.A. Care Health Plan Full timeSalary Range: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million...
-
Los Angeles, United States L.A. Care Health Plan Full timeSalary Range: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million...
-
Customer Care Representative I
4 weeks ago
Los Angeles, United States Elevance Health Full timeJob Description : Customer Care Representative I Location : This is a remote position. Ideal candidates will live within 50 miles of an Elevance Health PulsePoint office location in the Pacific Time Zone (CA, WA and NV) and/or the state of New York. The Customer Care Representative I is responsible for successfully completing the required...
-
Customer Care Representative I
4 weeks ago
Los Angeles, United States Elevance Health Full timeJob Description : Customer Care Representative I Location : This is a remote position. Ideal candidates will live within 50 miles of an Elevance Health PulsePoint office location in the Pacific Time Zone (CA, WA and NV) and/or the state of New York. The Customer Care Representative I is responsible for successfully completing the required...
-
Customer Service Representative
2 weeks ago
Los Angeles, United States Visam Technologies Full timeJob DescriptionJob DescriptionThis is a remote position. Visam Technologies is a premier provider of innovative Information Technology solutions and resources. We also provide you with the opportunity to enhance your skills through comprehensive technical training programs and CBTs on latest technologies. We are always looking for qualified people to join...
-
Los Angeles, United States Elevance Health Full timeWalk-in Customer Care Representative Bilingual Korean Sign-on Bonus: $500.00 Location: On-Site 2789 West Olympic Blvd Suite 101 Los Angeles, CA The Walk-in Customer Care Representative is responsible for handling all walk-in customers by responding to inquiries for all lines of business. How you will make an impact: Receives and verifies premium...
