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Heavy Duty Tow Truck Operator

2 months ago

Marion, United States Ed's 24 Hr. Service Full time

Job Summary: Provide a high level of customer service by performing emergency road service, towing, accident recovery, and police impound towing and /or abandoned vehicle recovery using assigned truck and towing equipment in a professional, safe workmanlike manner as trained. Operate Medium to Heavy duty wreckers for Semi Trucks and Trailers. Operate medium and heavy for recovery, rollovers and winch outs. Perform timely and correct logging with dispatch, paperwork, daily reports and /or other necessary documentation. Will perform the duties of Wrecker Driver. Essential Job Functions: • Must work safely • Must provide great customer service • Must have good attendance • Must work as a team • Respond to calls dispatched in a safe, timely manner • Provide roadside assistance in a safe, professional manner; free of accidents, injuries and damage • Communicate with dispatch in a professional manner and be informative as it relates to information necessary to document your status in serving a call as well as accurate ETA's when requested • Provide a high level of customer service in a professional, ethical manner • Professionally and safely perform emergency road service duties as may be dispatched, such as: o Change flat tires; airing up tires that are low o Jump start vehicles whose batteries pass road test and are only discharged and unable to start the vehicle o Deliver a few gallons of fuel to those out of gas o Perform minor repairs o Perform lock out procedures for customers who have locked their keys in their car o Perform damage free towing o Perform accident towing and scene cleanup • Inspect truck and related equipment, tools, rigging, inventory and complete and turn in your pre-shift inspection prior to beginning duty each day • Maintain truck fluid levels according to manufacturer's standards and note quantities added on the pre-shift inspection • Trucks are to be kept clean inside and out; tools and equipment are to be stored in the designated locations and kept in workmanlike condition; damaged tools and equipment or missing items must be reported immediately • Must use vehicles as assigned by supervisor • At times when "on call" and other duty time MUST answer phones/emails/texts immediately and respond within the required ETA for specific call. • Fuel tanks to be kept full at all times • Be well-groomed, wearing a clean uniform and safety jacket or vest at all times with identifying name and company name clearly visible • Perform work safely at all times • Wear required PPE at all times • Attend all required safety training • Attend all required wrecker training • Perform other duties as assigned by management • Class A CDL required and kept current • Current DOT Physical • Pass Drug test according to DOT requirements • Pass Background check • Be insurable under the Company's Commercial Insurance carrier • High school diploma or GED • Thorough knowledge of equipment used • Problem solving - use reason even when dealing with emotional topics • Provide quality customer service at all times; responding to customer's needs even in emotional situations • Confirm information and provide service options; explain service procedures • Exhibit sound and accurate judgment to support and explain reasoning for decisions; include appropriate people in decision making process • Use of time efficiently and productively • Demonstrate accuracy and thoroughness in keeping with company quality standards • Observe safety and security procedures at all times • Adapt to changes in the work environment as they occur • Demonstrate dependability; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary • Establish and maintain effective working relationships with employees, customers and the pu