Customer Quality Engineer

12 hours ago

Arden Hills, United States Dover Corporation Full time
Colder Products Company (CPC) is the leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. At CPC, we believe that fluid handling should be safe and easy. We engineer our connection solutions to improve the overall functionality and design of equipment and processes for the life sciences, industrial, and chemical handling markets. Special features of our products include precise hose barbs for superior grip, built-in shutoff valves for preventing spills, and easy-to-use, push-button thumb latches for quick connecting and disconnecting. CPC is a Dover company based in Minnesota (Minneapolis/St. Paul metro) with global offices and operations in Europe and Asia.

Summary: The Customer Quality Engineer is responsible for resolving released product quality issues. This role will collaborate across CPC Quality, Product Management, Operations and Engineering to investigate and resolve customer complaints. This individual will work with the Customer Quality Manager to verify customer claims, drive to root cause, identify potential corrective actions, analyze complaint data to highlight trends and make recommendations for continuous improvement projects all within the defined KPI's.

Essential Duties & Responsibilities:
  • Coordinate responses to product quality customer complaints:
    • Own assigned customer complaint cases.
    • Issue initial report to customer with investigation plan and seeking any needed additional information.
    • Prioritize customer complaint cases and trends
    • Verify product defect claim being made by the customer.
    • Determine appropriate action for customer complaint processing based upon claim verification
    • Partner with other functional groups to implement corrective actions as needed.
    • Maintain all records and documentation of complaint investigations.
    • Write complaint preliminary and final reports to be sent to the customer
    • Partner with sales/marketing team to resolve customer inquiries.
  • Work with customers and CPC cross functional teams to ensure system-wide response to customer needs.
  • Authors and maintains quality policies for customer quality complaints
  • Ensures customer quality complaint processes functions effectively and meets KPI goals.
  • Functional supervision of technicians for processing of customer complaints.
  • Partners with our supplier quality engineering team to resolve supplier-related issues.
  • Support of external audits including customer and ISO certification audits.
  • Develops and improves inspection plans/methods for new or existing processes.
  • Support efforts to evaluate, manage and improve measured Quality performance throughout CPC.
  • Keeps current in the field with internal and external education and training.
  • Adheres to all safety regulations.
  • Demonstrates support of CPC core values.
  • Performs other job duties as assigned to meet business needs.
Qualification Requirements:
  • Bachelor's degree in engineering or equivalent technical field.
  • Business-level fluency in Mandarin strongly preferred.
  • Minimum 3 years' experience in quality, manufacturing, or continuation engineering roles (1 year for master's degree).
  • Understanding of up-to-date quality theories, methods and approaches, including ISO9001:2015
  • Experience working with data and statistical analysis software.
  • Passion for improvement and drive for change to meet customer needs.
  • Experience with automation assembly processes.
  • Good communication skills.
  • Experience with problem solving tools.
  • Excel, Microsoft, statistical Software.


Travel: Up to 10%

CPC Culture
Here are CPC, we are committed to respecting and valuing people, collaborating, and having high ethical standards. We have a passion for creating the best connections in the world.

Mentorship & Career Growth
Our team is dedicated to supporting and empowering new team members. Our team has a wide range of experience levels and tenures. We are focused on building an environment that supports knowledge-sharing and mentorship.

Work/Life Balance
Our team puts a high value on work-life balance. Finding the right balance between your personal and professional life is important. We offer a Monday-Friday schedule. Our business hours are from 8am-4:30pm. We also provide paid holidays, PTO, and paid parental leave.

We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

#LI-JR1

  • Customer Quality Engineer

    1 day ago

    Arden Hills, United States Colder Products Company Full time

    Colder Products Company (CPC)is the leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. At CPC, we believe that fluid handling should be safe and easy. We engineer our connection solutions to improve the overall functionality and design of equipment and processes for the life sciences, industrial, and chemical handling...

  • Quality Engineer II

    3 weeks ago

    Arden Hills, United States Boston Scientific Full time

    Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...

  • Senior Service Development Quality Engineer

    3 weeks ago

    Arden Hills, United States Boston Scientific Full time

    Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...

  • Manufacturing Quality Engineer

    4 days ago

    Arden Hills, Minnesota, United States Boston Scientific Full time

    Responsibilities:Daily sustaining line support for all products within the Urology divisionSupporting new product launch activities by working with project management and divisional partnersCollaboration with technicians and manufacturing engineers to assist in the identification of manufacturing process defects, identification of primary root causes,...

  • Senior Custom Design Engineer

    3 months ago

    Arden Hills, United States CPC - Colder Products Company Full time

    Company Overview We are Colder Products Company, the industry leader in the design and manufacture of specialized quick disconnect couplings for the life sciences, industrial, and chemical handling markets. Used around the world in a broad range of applications, connection technologies from Colder Products Company allow flexible tubing to be quickly and...

  • Senior Custom Design Engineer

    2 months ago

    arden hills, United States CPC - Colder Products Company Full time

    Company Overview We are Colder Products Company, the industry leader in the design and manufacture of specialized quick disconnect couplings for the life sciences, industrial, and chemical handling markets. Used around the world in a broad range of applications, connection technologies from Colder Products Company allow flexible tubing to be quickly and...

  • Senior Custom Design Engineer

    3 months ago

    arden hills, United States CPC - Colder Products Company Full time

    Company Overview We are Colder Products Company, the industry leader in the design and manufacture of specialized quick disconnect couplings for the life sciences, industrial, and chemical handling markets. Used around the world in a broad range of applications, connection technologies from Colder Products Company allow flexible tubing to be quickly and...

  • Senior Custom Design Engineer

    1 month ago

    Arden Hills, United States CPC Full time

    Colder Products Company (CPC) is the leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. At CPC, we believe that fluid handling should be safe and easy. We engineer our connection solutions to improve the overall functionality and design of  equipment and processes for the life sciences, industrial, and chemical...

  • Senior Custom Design Engineer

    3 weeks ago

    Arden Hills, United States CPC Full time

    Colder Products Company (CPC) is the leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. At CPC, we believe that fluid handling should be safe and easy. We engineer our connection solutions to improve the overall functionality and design of  equipment and processes for the life sciences, industrial, and chemical...

  • Senior Software Quality Assurance Engineer

    3 weeks ago

    Arden Hills, Minnesota, United States Saxon Global Full time

    About the RoleSaxon Global is seeking a highly skilled Senior Software Quality Assurance Engineer to join our team. This role involves designing, developing, and executing automated test scripts for commercial safety-critical medical software web applications.Key ResponsibilitiesDesign, develop, debug, and modify test scripts that evaluate software...

  • Quality Engineering Expert

    4 days ago

    Arden Hills, Minnesota, United States Boston Scientific Full time

    **About the Role**The Design Quality Assurance Engineer II is a quality engineer who directly supports medical device product development and commercialized product design changes. This engineer will work with a high-performing cross-functional team to ensure safety, quality, and compliance of the launched products while continuously improving their...

  • Quality Assurance Engineer for Cardiac Rhythm Management Systems

    3 weeks ago

    Arden Hills, Minnesota, United States Boston Scientific Full time

    About the Role">We are seeking a highly skilled Quality Assurance Engineer to join our team in Cardiac Rhythm Management (CRM) division. As a key member of our cross-functional team, you will be responsible for ensuring the safety, quality, and compliance of our medical device products.">Key Responsibilities">">Act as an effective team member in supporting...

  • Quality Assurance Specialist for Medical Equipment

    3 weeks ago

    Arden Hills, Minnesota, United States Boston Scientific Full time

    **About Boston Scientific**We are a global leader in medical science, committed to solving the challenges that matter most. Our mission is to advance science for life by developing innovative medical solutions that improve patient lives and create value for our customers.**Job Summary**We are seeking a highly skilled Quality Assurance Specialist to join our...

  • Quality Engineer

    1 month ago

    farmington hills, United States Vogrinc & Short, Inc. Full time

    Outstanding opportunity for a driven Quality professional looking to advance in a Quality Engineer role. This person will be part of a great culture and collaborative team supporting quality initiatives with an industry leading manufacturer.The Quality Engineer will help support and improve ass aspects of quality including QMS, processes and procedures, work...

  • Quality Engineer

    1 month ago

    Farmington Hills, United States Vogrinc & Short, Inc. Full time

    Outstanding opportunity for a driven Quality professional looking to advance in a Quality Engineer role. This person will be part of a great culture and collaborative team supporting quality initiatives with an industry leading manufacturer.The Quality Engineer will help support and improve ass aspects of quality including QMS, processes and procedures, work...

  • Quality Engineer

    1 month ago

    farmington hills, United States Vogrinc & Short, Inc. Full time

    Outstanding opportunity for a driven Quality professional looking to advance in a Quality Engineer role. This person will be part of a great culture and collaborative team supporting quality initiatives with an industry leading manufacturer.The Quality Engineer will help support and improve ass aspects of quality including QMS, processes and procedures, work...

  • Electrical Engineer

    2 months ago

    arden hills, United States Brooksource Full time

    Electrical Engineer II - Electrical Process Engineering Team Arden Hills, MN Role Develops digital and analog electronic test systems, including : Requirements, electrical and circuit design, schematics, and FPGA coding. Responsible for the analysis, design and integration of test systems and testing solutions. Responsible for oversight of the fabrication...

  • Electrical Engineer

    2 months ago

    Arden Hills, United States Brooksource Full time

    Electrical Engineer II - Electrical Process Engineering Team Arden Hills, MN Role Develops digital and analog electronic test systems, including : Requirements, electrical and circuit design, schematics, and FPGA coding. Responsible for the analysis, design and integration of test systems and testing solutions. Responsible for oversight of the fabrication...

  • Electrical Engineer

    1 month ago

    arden hills, United States Brooksource Full time

    Electrical Engineer II - Electrical Process Engineering Team Arden Hills, MN Role Develops digital and analog electronic test systems, including : Requirements, electrical and circuit design, schematics, and FPGA coding. Responsible for the analysis, design and integration of test systems and testing solutions. Responsible for oversight of the fabrication...

  • Senior Quality Assurance Manager

    6 days ago

    Arden, United States BorgWarner Full time

    Job DescriptionThe ideal candidate will possess a strong background in quality assurance and manufacturing engineering, with expertise in advanced quality planning, inspection equipment and techniques, root cause failure analysis, capability studies, statistical distributions, machine processes, and assembly processes.We are seeking a Senior Quality Engineer...