PT Dispatcher

Dispatcher Part-Time

Job Responsibilities:

• Schedules and dispatches drivers via both radio and window dispatch work

• Answers calls from clients and schedule services.

• Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows.

• Enters data into spreadsheets and databases.

• Prepares reports on all activities occurring during their shifts.

• Assists with the preparation of daily schedules and workflow related to daily scheduling.

• Serves as an emergency contact for drivers in the field.

• Coordinates communications between drivers and other supervisory, Risk Management, and Training/Safety personnel.

• Coordinates with municipal, county, and other agencies in emergency situations or in traffic-routing problems, detours, enhanced service requirements

• Provides coordination of schedules and directs work of Dispatchers in absence of Manager; works closely with Manager to administer the Dispatch function.

• Documents and reports disciplinary issues to manager.

Other duties as required.

Education, Licensing, and Certifications:

• High school diploma or equivalent, such as GED, required.

Experience Required:

• Two or more years of public transit experience preferred.

Skills and Knowledge Required:

• Ability to organize logical and efficient schedules and routes and adapt to changes.

• Ability to read, understand, and interpret transit system operating rules, regulations, policies, procedures, and routes.

• Ability to assist handicapped passengers when needed.

• General knowledge of the methods of operating two-way communications equipment and proper radio procedures, and ability to communicate via radio or communications system.

• Strong written and oral communication skills

• Ability to remain calm and organized in emergency and complex transit operation problems.

• Ability to use a multi-line phone system and handle multiple tasks concurrently.

• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.

Travel requirement (as a percent):