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GA DHS Systems Support Technician 1

3 months ago

Fort Stewart, United States Tekwissen Full time

Under direct supervision, provides management information system user support on a continuing basis, either by phone or site visit. Troubleshoots end-user problems.

Must be local to Metro Atlanta

Job Responsibilities
1.Fulfill hardware, peripheral, and special technology requests ensuring prompt deployments
2.Serve as onsite Logistics focal for deploying equipment
3.Ensure equipment is functioning and sanitized before redeployment
4.Create UPS labels and send shipment notifications with tracking information
5.Sort and disposition incoming equipment and wireless items
6.Cross reference equipment orders and field requests ensuring shipments are correct
7.Schedule and complete hardware refresh appointments with vendor technicians
8.Organize stock room ensuring accessibility and perform routine maintenance
9.Travel as requested to assist with equipment deliveries and pick ups
10.Update hardware inventory in the DHS Asset Management and ServiceNow systems
11.Submit ServiceNow requests for hardware reimages and accidental damages
12.Work closely with NTT Service Technicians and Business Application & Technology staff to process ServiceNow bulk equipment orders, schedule imaging sessions, and perform quality assurance for large-scale projects
13.Initiate the electronic surplus process by creating and submitting requests to dispose equipment following security and safety measures
14.Identify hardware trends and report inventory discrepancies
15.Maintain daily inventory summaries and weekly reports in MS Teams
16.Provide status updates to Unit Manager

Qualifications:
•High school diploma or GED AND One year of experience, which included report writing and data collection, tabulation, computation and analysis.
•ServiceNow experience
•hardware asset management knowledge

Required/Desired Skills
Skill Required /Desired Amount of Experience High school diploma or GED Required 0 Experience with report writing and data collection, tabulation, computation and analysis. Required 1 Years ServiceNow experience Required 1 Years Proficiency with Microsoft Excel and MS Teams Required 1 Years Detailed oriented and good critical thinking skills Required 0 Ability to work in a fast paced and target driven cohesive team environment Required 0 Strong work ethic, interpersonal, and communication skills Required 0
Questions
No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address. Question3 Candidate must be paid AT LEAST $21.50 if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $29.02. Do you accept this requirement? Question4 The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the35% threshold is suggested. Do you agree to propose a mark-up at or below 35%? Question5 This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement? Question6 The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement? Question7 HYBRID work option: However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?